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Programming - HTC EVO 4G LTE(APX325CKT)Steps to program the HTC EVO 4G LTE(APX325CKT)Effective Date:
05/18/2012
Primary Programming Method:
•
Hands Free - Open Mobile Alliance/Device Management (OMA/DM)
WLNP Compliance:
•
Y (YES)
Where to Locate the ESN/MEID:
•
The MEID can be found in two places.
o
Underneath the battery in the phone on the right side of the barcode sticker.
Turn off the phone and remove the battery to view.
o
The Barcode sticker on the end of the original box, labeled
DEC-HEX.
 
This should always be the secondary method as the box and phone do not always match.
Actions
•
 Ask customer if phone is used or was previously activated.
o
If Yes: Go toDevice Reset (##SCRTN). 
o
If No: Ask customer has been turned on prior to calling Care.
If Yes: Go toOne Touch Programming Steps.
If No: Go toFirst-time Activation Programming Steps.
 
Programming Methods
First-time Activation ProgrammingSteps
•
Primary ProgrammingMethod
o
Hands Free -OMA/DM
•
To be used only if:
o
Phone has never been activated or One Touch Programming Steps
•
To be used only if:
o
Phone has beenturned on or First-time ActivationProgramming fails.Manual Programming Steps
•
To be used only if:
o
Switch QueryTables shows
Complete Error 
or launching the webbrowser fails.Device Reset (##SCRTN)
•
To be used only if:
o
Phone waspreviously Active onthe network with adifferent MDN.
 
never turned on.
First-time Activation Programming Steps, Hands Free - OMA/DM
: To be used only if phone has never been activated or never turned on.
1.
If customer has not turned on the phone, request that they leave the phone
Off 
until advised
o
If customer has already turned the phone on, Specialist can go to theOne Touch Programming Steps, and use
Update DataProfile
on the phone.
o
If that fails go toManual Programming Steps. 
2.
Check provisioning using the
Switch Control Query Tables
 
If 
Complete Success
displays in Switch Control Query Tables, go toStep 3.
If 
Complete Error 
displays in Switch Control Query Tables, Followbacklog policy and go toManual Programming Steps.
2.
Tell the customer to turn
On
the phone by pressing and holding the
Power 
button at the top right of the phone.
o
Phone will begin setup.4.The phone will contact the network and automatically provision/activate.
5.
Once complete, customer sees,
Your phone has been activated. Tap OK to continue
.
•
If customer sees the message below and the phone provisions correctly, go to step 6.
•
If customer does not see the message below after a fifth retry or Error 1012, go to One Touch Programming Steps.
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