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Published by Caleb Newquist

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Published by: Caleb Newquist on May 11, 2012
Copyright:Attribution Non-commercial


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 FY12 ARC Guidance Assurance Addendum
This ARC Guidance isdesigned for HR and  ARC Chairs, ARC Panel  Members, and Coachesat the Manager through Managing Directorlevels and is not to bedistributed further.
 PwC Page 2 of 28
Table of Contents
 PwC Page 3 of 28
The Importance of the ARC 
People are our greatest asset. They work hard and put in significant efforts, and the ARC provides each staff member with a comprehensive assessment of their performance and contributions to our practice and our firmeach year. The ARC also provides staff with important feedback to assist with their development and progression with the firm. As I've communicated previously, quality is and always will be our top priority. Over the past year, we have madesome important changes to help further enhance quality across the practice. For FY12, we are makingenhancements to the ARC process to more consistently identify, reinforce and recognize quality efforts. Throughthe enclosed Assurance ARC Addendum, we expect to drive consistency in how we evaluate our people's impact onthe quality outcomes our firm, our clients and other stakeholders expect.To drive a more focused and consistent approach to talent development and performance management, beginning with the FY12 ARC, we will consider performance and contributions through the lens of three primary areas of focus - People, Quality and Business. We have also used these categories to organize our revised AssuranceExpectations Guide and our FY11 Differentiating Performance Factors Summary, which should be utilized in allaspects of the ARC to identify expectations of each staff level and gauge performance relative to peers.Each of you - - our coaches, ARC panel members, ARC Chairs and our HR professionals - - play a critical role inexecuting this important process for our practice and our firm. And every staff member counts on us to execute the ARC with the highest degree of quality and integrity. Individually and collectively, you make a real difference. As with any change, it will take some additional time for all of our people to understand the changes to the ARCguidance and its importance in driving quality. I ask for your support as we work through this year's ARC together. We're confident these changes will have a very positive impact in driving the quality focused behaviors we expect inall of our people.The Assurance Leadership Team and I want to thank you in advance for the commitment and diligence you willcontribute to this important activity.Regards,

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