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Get Satisfaction Moderation Tools Cheat Sheet

Get Satisfaction Moderation Tools Cheat Sheet

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Published by getsatisfaction

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Published by: getsatisfaction on May 12, 2012
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05/13/2014

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7/20/2011 v1.0
ModerationToolsCheatSheet
 
Archive:
-
 
Does
not
send a moderation notification email to the topic author
-
 
A message is posted at the top of the page indicating that the topic has been archived
-
 
Contributions can still be made to the topic
-
 
Users who are following the topic (whether implicitly or explicitly) will still receivenotifications of new replies
-
 
Prevents topic from showing up in community search results and from being indexed bysearch engines.
-
 
Prevents topic from showing up in the Highlights view of the community home page
-
 
Prevents topic from showing up in the All Topics view of the community
-
 
Removes topic from the Recent Activity view of the community home page
-
 
Prevents topic from bumping to the top of the Recent Activity view new actions are takenon the topic
-
 
Prevents the topic from showing up in the Management View
-
 
Action is logged in the Change log with the reason given by the Moderator
-
 
Can be undone
Merge:
 
-
 
Sends a moderation notification email to the topic author with a link to the “authoritative”topic. Includes the Moderator’s reason for merging.
-
 
Moderator can opt to add the topic title & description as a reply to the “authoritative”topic
o
 
This will be treated like a reply and will send a notification to all followers of theauthoritative topic
o
 
“Votes” from merged topic will be added to “votes” on authoritative topic
-
 
Topic disappears if there were no replies
-
 
Topic remains if there were replies but includes a note at the top indicating it’s beenmerged with a link to the authoritative topic
o
 
Best practice is to archive after merging
-
 
Author still receives notifications if a new reply is added to merged topic
-
 
Action is logged in the Change log (but Moderator’s reason is not posted)
-
 
Can not merge into a Closed topic
-
 
Can NOT be undone. Not by anyone. Really. Moderator has to click a verification buttonbefore action is final.
Redirect:
-
 
Does
not
send a moderation notification email to the topic author
-
 
A message is posted at the top of the page indicating that the topic has been redirectedand including a link to the new URL
-
 
In all other ways this continues to behave like a normal topic
-
 
Action is logged in the Change log with the reason given by the Moderator
-
 
Can be undone
-
 
Note: this feature is generally useful if you want to point customer to an external sourceor if you
think
it’s similar to another topic but you’re not certain enough to merge them.

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