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Restructuring for Growth

Restructuring for Growth

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Published by cwaunion

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Categories:Topics, Art & Design
Published by: cwaunion on May 15, 2012
Copyright:Attribution Non-commercial


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Fwd: Restructuring for growth
1 messageTue, May 15, 2012 at 12:52 PMBegin forwarded message:
Humm, Philipp
Tuesday, May 15, 2012 7:01 AM
Restructuring for growth
This message is intended for all employees of T‐Mobile USA.
Dear colleagues, Since the beginning of the year, T‐Mobile has stressed that 2012 is a rebuilding year for the company. A vital step inthat process was announced in March with the consolidaon of our call centers. This week, T‐Mobile is taking thesecond essenal step. We are announcing a new structure that further aligns our costs with our revenue realies,enables teams who support our field organizaon to act and react with greater speed and effecveness to customerand market opportunies, and beer posions us to return to growth. The new organizaon required difficult decisions that will impact some of our employees. This week, news will beshared personally with employees and teams who are directly affected by the restructuring. Changes will include someposion eliminaons and changes to individual roles and responsibilies. It is important to emphasize these impacts toemployees result from business decisions. We have tremendous employees here at T‐Mobile and we truly wish wecould retain all our talent, but our business realies require hard choices. For affected team members, we are providinggenerous transion support including severance, assistance with COBRA connuaon coverage, and outplacementservices. As menoned in the March announcement, customer service representaves in the remaining 17 call centers,technicians in engineering, and frontline employees in our T‐Mobile corporate‐owned stores will not be affected. Our rebuilt structure enables T‐Mobile to realize significant savings, allowing us to invest in future growth – inparcular modernizing our network to LTE, reposioning the T‐Mobile brand, and aggressively pursuing the B2Bsegment where we plan to add 1,000 posions over the next few years. We gain the agility to put resources where thecurrent opportunies are, grow in areas where potenal is greatest, and act on emerging opportunies quickly andraonally.The restructuring provides a sustainable organizaonal model, centered on our T‐Mobile Values, with the followingaributes: A greater focus on driving Customer Delight by reducing the layers between working teams and execuveleadership, and shiing and consolidang groups in the field sales regions and the FSC to minimizeredundant work – resulng in more effecve coordinaon and communicaon. A renewed emphasis on Best Place to Perform and Grow:
Fwd: Restructuring for growthfile:///C:/Fwd Restructuring for growth.htm1 of 205/15/2012 1:27 PM

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