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Exploring the Link Between Customer Care and Brand Reputation in the Age of Social Media

 
 
 
 
 
ejjonk

by ejjonk

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From the society of new communications research (SNCR). The study was sponsored by SNCR Corporate member Nuance Communications.

http://sncr.org/2008/12/22/sncr-anno...

Pdf_16x16 31 Pages


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12/23/2008

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