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The Sales Manager’sSuccess Manual
 W 
 AYNE
M. T
HOMAS
 American Management Association
New York•Atlanta•Brussels•Chicago•Mexico City•San FranciscoShanghai•Tokyo•Toronto•Washington, D.C.
 
Special discounts on bulk quantities of AMACOMbooks are available tocorporations, professional associations, and other organizations. Fordetails, contact Special Sales Department, AMACOM, a division of  American Management Association, 1601 Broadway, New York, NY 10019.Tel.: 212-903-8316. Fax: 212-903-8083.E-mail: specialsls@amanet.org Website: www.amacombooks.org/go/specialsalesTo view all AMACOM titles go to: www.amacombooks.orgThis publication is designed to provide accurate and authoritative infor-mation in regard to the subject matter covered. It is sold with the under-standing that the publisher is not engaged in rendering legal, accounting,or other professional service. If legal advice or other expert assistance isrequired, the services of a competent professional person should besought.Library of Congress Cataloging-in-Publication DataThomas, Wayne M.The sales manager’s success manual / Wayne M. Thomas.p. cm.Includes bibliographical references and index.ISBN-13: 978-0-8144-8050-2ISBN-10: 0-8144-8050-01.Sales management.2.Selling.I.Title.HF5438.4.T46 2008658.8'1--dc222007021977© 2008 Wayne M. Thomas. All rights reserved.Printed in the United States of America.This publication may not be reproduced, stored in a retrieval system, ortransmitted in whole or in part, in any form or by any means, electronic,mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.Printing number10987654321
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