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Table Of Contents

Executive summary
World e-government rankings
World e-government rankings
1.2 Global leaders at a glance
1.3 Regional comparisons
Box 1.2 Tunisia national portal
Map 1.2 Sub-regions of the Americas
Box 1.4 Brazil: Expanding services
Map 1.3 Sub-regions of Asia
Box 1.5 Integrated services in Kazakhstan
Box 1.9 Pakistan in the forefront of e-passport
Box 1.10 Singapore in the vanguard of countries
Box 1.11 Israel consolidates e-services
Box 1.12 Saudi Arabia offers innovative e-services
Map 1.4 Sub-regions of Europe
Box 1.15 Denmark: Providing multiple choices
1.4 Least developed countries
1.5 Post-conflict countries
1.6 Conclusion
Progress in online service delivery
Progress in online service delivery
2.1 Online service rankings
Box 2.1 Bahrain, a leader in Western Asia
2.2 Trends in e-service provision
Box 2.3 Kazakhstan: A leader in e-participation
Box 2.5 Australia: E-participation
Box 2.8 Brazil: Special section on Rio +20
2.3 Conclusion
Taking a whole- of-government approach
Taking a whole-of-government approach
3.1 E-government harmonization in practice
Box 3.1 Usa.gov leads in integrated portals
Box 3.2 Mauritius, an A to Z thematic approach
Box 3.4 Malaysia “no wrong door” policy
Box 3.5 Cloud computing
3.3 Conclusions
4.1 Global and regional trends
Box 4.2 Turkey: UYAP SMS information system13
Box 4.4 ServiceOntario of Canada19
4.3 Conclusion and recommendations
Box 5.2 Automated search for barriers to usage22
An automated search for barriers to usage was
5.2 Conclusions and policy recommendations
6.1 E-service usage: The current landscape
Annexes
Survey methodology 119
Survey methodology
Map 7.1 Regional groupings
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UN E-government Survey 2012

UN E-government Survey 2012

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Published by Magali Charrue

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Published by: Magali Charrue on May 19, 2012
Copyright:Attribution Non-commercial

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06/12/2013

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