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Table Of Contents

1About this Configuration Guide
2General Configuration
2.1Automatic Basic Configuration
2 . 1 . 1Initial Configuration
2.2Implementing SAP Note 1023598
2.3Assigning S Users for SAP Support Portal Functions
3Configuring the VAR Service Desk
3.1VAR Service Desk BC Set Activation
3.2Specify Transaction Type
3.3Check the Settings
3 . 3 . 1Required Business Add-In (BAdI) Implementations
3 . 3 . 2Activating the Authorization Check for CRM Texts
3.4Service Desk/Work Center - Assigning Attributes to Roles
3.5Background Jobs
3 . 5 . 1Synchronizing Messages from SAP Service Backbone
3 . 5 . 2Automatic Confirmation of Messages
3 . 5 . 3Synchronizing Data with SAP
4Master and Transaction Data
4.1Automatic Master Data Maintenance (Standard)
4 . 1 . 1Maintain Customer Numbers
4 . 1 . 3Download Master Data from SAP Service Marketplace
4 . 1 . 4Creating Key Users for a Customer Organization
4 . 1 . 5Scheduling Background Jobs for Master Data Synchronization
4.2Manual Master Data Maintenance
4 . 2 . 1Create Business Partners for Customers
4 . 2 . 2Create Business Partners for Key Users
4 . 2 . 3Specify Business Hours
5Frequently Asked Questions
5.1Modifications of the Work Center Menu
5.2What is Required for Key Users to be able to Access the Work Center?
5.3How Can an Alias for Access to the Work Center be Defined?
5.4How Can You Check Service Desk Settings?
5.5In Which Tables is Data Stored?
5.6Prerequisites for the GoingLive Check Session
5.7How are Views for Service Desk Users in the Work Center Set-Up?
5.8Error Message DNO_150
5.9Archiving and Deleting Service Messages
5.11Which Information is entered for a system in SMSY?
5.12Problems with the Job REFRESH_ADMIN_DATA_FROM_SUPPORT
6Appendix
6.1Configuration Overview “Service Desk for VARs”
6.3Transaction Type SIVA
6.4Text Determination Procedure
6.5Partner Determination Procedure
6.6Status Profile
6.7S-User Authorizations in SAP Global Support Backbone
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Service Desk Config for VAR Solman 7 EHP1

Service Desk Config for VAR Solman 7 EHP1

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Published by Hubert Manduku

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Published by: Hubert Manduku on May 21, 2012
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01/14/2013

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