Senior Editor:Mehdi Khosrowpour Managing Editor:Jan TraversPrinted at:Rose PrintingPublished in the United States of America byIdea Group PublishingOlde Liberty Square4811 Jonestown Road, Suite 230Harrisburg, PA 17109Tel: 717-541-9150Fax: 717-541-9159and in the United Kingdom byIdea Group Publishing3 Henrietta StreetCovent GardenLondon WC2E 8LUTel: 071-240 0856Fax: 071-379 0609Copyright © 1998 by Idea Group Publishing. All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher.This publication is designed to provide accurate and authoritative information in regard tothe subject matter covered. It is sold with the understanding that the publisher is not engagedin rendering legal, accounting, or other professional services. If legal advice or other expertassistance is required, the services of a competent professional person should be sought.
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Library of Congress Cataloging-in-Publication Data
Grover, Varun, 1959-Business process change: reengineering concepts, methods, and technologies /Varun Grover, William J. Kettinger. p. 704 cm.Includes bibliographical references and indexISBN 1-878289-29-2 : $84.951. Organizational change--Management. 2. Information technology--Manage-ment. 3. Strategic planning. I. Kettinger, William J. II. Title.HD58.8.G77 1995658.4'063--dc2095-37CIP