Holistic Approach to Problem SolvingWhat is holistic approach?
Organisations engage consultants to assist them in coming up with objective solutions,to their sporadic problems, of a non repetitive nature. Consultants have the advantage of being an outsider and hence disinterested in the outcome of their involvement, in arrivingat the problem solution. Consultants follow certain formal methodologies which have thepower of rigour and tested methods, can foresee problems before they occur and hencehave the power to preempt undesirable / unintended outcomes. One such method
Holistic approach to problem solving
is discussed, to follow.In the holistic approach, the intervention starts with in a participatory mode. It isrecognised that in an external intervention scenario, with long term strategic implications,close participation of the client and all stake holders, during the vision and objectivesetting for the solution, strategy formulation phase, solution design and their feedback, isessential. This will substantially contribute to the quality of the output, acceptance of recommendations and speedier implementation. This approach will ensure ownership of the output, which will enhance level of participation, and active involvement of stakeholders, during the implementation. This will considerably reduce rework andrevisit to the course of action formulated, and address queries raised (if any), by theparticipants, during the implementation. Active stakeholder participation during the initialphases of the intervention, contributes to success and speed of implementation, highlevel of utilisation and reduced need for post implementation support.The systems (holistic) approach is a unique methodology, to meet the challenges of understanding and analysing a complex system. It is a practical and proven approach toanalyse a decision – oriented inter disciplinary problem situation, and aiding theinvestigator in complex problem solving, under uncertainty. This methodology enablesinteraction with all stakeholders, who may be unstructured in their thinking and the wayin which they communicate, and also enables understanding and integration of technicaland behavioural aspects, which makes this approach holistic and unique.