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Table Of Contents

I. SEKILAS LAYANAN PRIMA
II. SERVICE QUALITY ASSURANCE
III. SEMBOYAN KERJA LAYANAN
IV. 3 MAGIC WORDS
V. STANDAR ETIKA BERTELEPON
VI. STANDAR ETIKA BERPENAMPILAN
VII. STANDAR LAYANAN CUSTOMER SERVICE/MARKETING
VIII. STANDAR ETIKA LAYANAN TELLER
IX. STANDAR ETIKA LAYANAN SECURITY
X. STANDAR KECEPATAN LAYANAN LINI DEPAN (Frontliner)
XI. STANDAR TAMPILAN FISIK KANTOR
XII. PANDUAN OBSERVASI
XIII. PENUTUP
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Layanan Prima BSM

Layanan Prima BSM

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Published by Audi Ferdian

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Published by: Audi Ferdian on May 23, 2012
Copyright:Attribution Non-commercial

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05/23/2012

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