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Table Of Contents

1.1 Introduction
1.2 Human Resource Outsource
1.3 Aim of Research
1.4 Scope of Research
1.5 Method
1.6 Outline of the Thesis
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction
2.2 The Rise of Outsourcing
2.3 Reason to Outsource
Cost effectiveness
Focus on core competencies
Strategic HR
Figure 2.1: Future trend of HRO
2.4 Benefits of Outsourcing HR
2.5 Pitfalls of Outsourcing HR
2.6 Factors to Consider when Outsourcing
Figure 2.2: Task suitability
2.7 Model for Business Process Outsourcing (BPO)
Figure 2.3: Models for business process outsourcing (BPO)
2.8 Outsourcing Option
2.9 Outsourcing Decision Making
Figure 2.4: Outsourcing model
2.10 Outsourcing and Employee Perspective
2.11 Conceptual Framework
Derivation of conceptual model
Research Questions
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction
3.2 Study Research Focus
3.3 Delphi Technique
3.4 Selection of Participants
3.5 Method
3.6 Data Analysis
Step one
Step two
Step three
Step four
3.7 Conclusion
CHAPTER FOUR
FINDINGS
4.1 Introduction
4.2 Profile of Participants
4.3 Results from Delphi – Consensus Results
Competitive advantage
Knowledge perspective issues
Impact of outsourcing on employees
Factors impacting employee attitudes and behaviours
Practical recommendation for creating a successful outsourcing partnership
4.4 Conclusion
CHAPTER FIVE
DISCUSSION AND CONCLUSION
5.1 Introduction
5.2 Overview of Thesis
5.3 Discussion of Key Findings
process affects employee attitudes
employee attitudes towards outsourcing
Key finding 5: Implications of the results
5.4 Theoretical recommendations
Pay attention to employee perceptions
Pay attention to relationship management
5.5 Practical recommendations
Be clear about outsourcing needs
Choose the right outsourcing providers
Pay attention to the detail of the service agreement
Pay attention to knowledge transferred
Pay attention to evaluation systems
Create an effective communication strategy
5.6 Limitations and further study
5.7 Conclusion
REFERENCES
APPENDICES
Appendix A: Interview Invitation (English language)
Appendix B: Information Letter (English language)
Appendix C: Interview Consent Form (English language)
Appendix D: Interview for Delphi Study (English language)
Appendix E: Summary sheet from Interview session 1 (English language)
Appendix F: Summary sheet from Interview session 2 (English language)
Appendix G: Interview Invitation (Thai language)
Appendix H: Information Letter (Thai language)
Appendix I: Interview Consent Form (Thai language)
Appendix J: Interview for Delphi Study (Thai language)
Appendix K: Summary sheet from Interview session 1 (Thai language)
Appendix L: Summary sheet from Interview session 2 (Thai language)
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Tesis Outsourcing HR

Tesis Outsourcing HR

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Published by marshal7579

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Published by: marshal7579 on May 24, 2012
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01/27/2013

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