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PDF Ship Sop

PDF Ship Sop

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Published by Russ Zwolinski

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Published by: Russ Zwolinski on May 25, 2012
Copyright:Attribution Non-commercial

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05/25/2012

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PACKAGE HANDLING
The Wyndham ChicagoHotel is pleased to accept and store all boxes and shipmentsrequired for scheduled meetings/programs and for our individual reserved\registeredguests according to the following policies
:Any package being shipped toWyndhamChicago
must be sent pre-paid
 by sender,asit is the policy atthe Wyndham Chicago Hotel
NOT
to accept parcels sent COD.
The hotel cannot accept responsibility for acceptance and/or storage of boxes received morethan three (3) business days prior to the scheduled start date of the meeting/program or theguests arrival date. Any packages acceptedprior to 3 days will be charged a per item\per day storage fee in addition to all handling charges.
 At the conclusion of your event or stay and prior to your departure, any items to be shipped outof the hotel must be properly packaged and labeled and all courier required forms completed andattached.Be sure you have completed the form of payment portion of the courier waybill.Inmost cases that will
require you to supplyeither a valid courier specific account number or valid credit card account .
Under no circumstances can these charges bepaid through a hotel account.
The hotel is not responsible for packing or for supplying packing materials (eg. boxes, tape) orfor filling out\completing labels or waybills.
 Any items left behind not properly packed and\or without shipping instructions including anproperly completed courier requiredwaybills\forms will be discarded.
Payment for these services must be established prior to receiving your package(s). All packages will be held until a payment method has been confirmed
Package Labeling
Toensure proper handling and to expedite receipt of your parcelsplease use the following labeling format:
1)
Sender’\Shippers Info
The Shipper’s Return Address should include all the the following if applicable: Name of the business,the individual shippingor a contact name, address, and telephone number.
2)
Recipient\Reciever Info A.Sent for a group event or ameeting\convention:
Wyndham Hotel-Chicago633N.St. Clair
Chicago, IL. 60611Hold For:
(address to person who will be looking for it)
Due to arrive on:
(month/ date/year)
C/o Catering Manager’s Name
(if applicable)
 Event name & Location of Meeting Room
(if known)
Box(es) ____ of ____
(Multiple Boxes MUST be numbered)
1
 
EXAMPLEB.
Sent to a individual guest Wyndham Hotel - Chicago
633 N. St. ClairChicago, IL. 60611Hold for Guest:
name
(should be the name the room is registered or reserved under)** 
Due to Arrive on:
(month/ date/year)
**If recipient of package is sharing a room with others it is imperative that they confirm that theirname is registered to theirroom upon check in
EXAMPLE
2
 
Wyndham Hotel Chicago Service Fees
These charges cover the hotel's cost of labor, processing, receiving, tracking, storing (
up to 3 days pre\post event or stay
), and delivering of parcels when sent in accordance with the hotel policies as outlined here.Note that additional storage fees will apply for packages received more than three days prior to the start of an event and\or remaining more than 3 days after event.These
fees are separate and in addition to any courier related shipping\receiving fees
you may incur.Charges incurred shall be applied to the RECEIVER of material, thus, applied to an individual guest roomaccount/folio or charged to an individual credit card.The price for receiving will be based on pounds. Weights will be taken off the FedEx, UPS, or DHL boxes. These packages do not need to be weighed at the hotel. On the rare occasions when packages arereceived from another source and do not include weight information, the packages will be weighed at thehotel or the weights will be estimated.
Rate HighlightsDESCRIPTIONCHARGEReceiving / Handling / Delivery
 Boxes and  Individual Packages
Envelopes = $7.00 each6 to 15 Pounds = $10.00 each16 to 30 Pounds = $15.00 eachOver 30 Pounds = $25.00 each
Charges assessed per each Individual Box/Package
Receiving / Handling / Delivery
 PalletsConsult with your sales
Receiving / Handling / Delivery
Crates
Please contact your Catering or Convention Service representativein advance with specific details regarding size, shape, weight.Charges will be determined based on this information.
Storage
 No Storage fees will apply for the first (3) three days prior to thestart of an event. If Storage exceeds three (3) days, a $5 per item per day Storage Fee will be added
Outbound Processing
$5.00 per Box/Piece Minimum Fee Note that this charge applieswhether guest uses own personal shipping accountor provides acredit card and is in addition to any courier charges.
Storage
 No Storage fees will apply for the first (3) three days after theconclusion of an event. If Storage exceeds three (3) days, a $5 per item per day Storage Fee will be added3

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