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EMC05103 Assignment - Zam

EMC05103 Assignment - Zam

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Published by Izam Muhammad
ASSIGNMENT CHANGE MANAGEMENT – EMC05103

Author will not be resposible shall any of the information given in this document is wrong.
ASSIGNMENT CHANGE MANAGEMENT – EMC05103

Author will not be resposible shall any of the information given in this document is wrong.

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Published by: Izam Muhammad on May 26, 2012
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01/17/2013

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JANUARY SEMSTER 2012LECTURER;
 
Dr. Goh Tee Teck
 
STUDENT;
NAME: MOHD. NORIZAM BIN MD. SALLEH MATRIC NO.: CGS 00534317 I/C NO: 670703-01-6045 COURSE: MASTER PROJECT MANAGEMENT 
ASSIGNMENT CHANGE MANAGEMENT – EMC05103 
 
Name: Mohd. Norizam Bin Md. SallehMatriculation No.: CGS 00534317Assignment – EMC05103 (Change Management)
 
Semester January 2012ii
Table of Contents
Table of Contents ..................................................................................................................................... ii
 
Question 1 ............................................................................................................................................... 1
 
1.0 Introduction ........................................................................................................................................ 1
 
1.1 Definition of Leader ........................................................................................................................... 1
 
1.2 Definition of Manager ........................................................................................................................ 2
 
1.3 Leader Vs Manager ........................................................................................................................... 2
 
1.3.1 Roles of a Leader ........................................................................................................................ 4
 
1.3.1.1 Creating vision and Strategy ................................................................................................ 4
 
1.3.1.2 Communicating and Setting Direction .................................................................................. 5
 
1.3.1.3 Motivating & Inspiring ........................................................................................................... 5
 
1.3.1.4 Aligning People .................................................................................................................... 6
 
1.3.1.5 Creating System that Managers can Manage Transform and etc. ...................................... 7
 
1.3.2 Roles of Manager ........................................................................................................................ 7
 
1.3.2.1 Planning and Budgeting ....................................................................................................... 8
 
1.3.2.2 Organizing and Staffing ........................................................................................................ 8
 
1.3.2.3 Controlling and Problem solving .......................................................................................... 8
 
1.3.2.4 Taking Complex System ...................................................................................................... 8
 
1.4 Theories of Leadership ...................................................................................................................... 9
 
1.4.1 Effective Leadership ................................................................................................................. 12
 
1.4.2 Effective Management .............................................................................................................. 12
 
1.4.3 Theories of Leadership and Understand the Effective Management ....................................... 12
 
1.4.4 Conclusion ................................................................................................................................ 13
 
Question 2 ............................................................................................................................................. 16
 
2.0 Introduction ...................................................................................................................................... 16
 
2.1 Development Change ...................................................................................................................... 19
 
2.2 Transitional change ......................................................................................................................... 20
 
2.3 Transformational change ................................................................................................................. 22
 
2.4 Different Organisation Requires Different Type of Change............................................................. 26
 
2.4.1 British Broadcasting Corporation (BBC) ................................................................................... 27
 
2.4.2 UK Coal ..................................................................................................................................... 28
 
2.4.3 Sime Darby ............................................................................................................................... 29
 
2.5 Conclusion ....................................................................................................................................... 30
 
Question 3 ............................................................................................................................................. 33
 
3.0 Introduction ...................................................................................................................................... 33
 
3.1 Five Key Steps in the Change Process ........................................................................................... 33
 
3.1.1 Phase 1 - Assess for Change/Recognition ............................................................................... 34
 
3.1.2 Phase 2 - Prepare for Change/Diagnosis ................................................................................. 34
 
3.1.3 Phase 3 - Plan for Change ....................................................................................................... 35
 
3.1.4 Phase 4 - Implement the Change ............................................................................................. 35
 
3.1.5 Phase 5 - Sustaining the Change ............................................................................................. 36
 
3.2 Diagnostic Model ............................................................................................................................. 36
 
3.2.1 Descriptive models.................................................................................................................... 38
 
3.2.1 Normative Models ..................................................................................................................... 39
 
3.3 Open System Model ........................................................................................................................ 39
 
3.4 Nadler and Tushman (1982) Congruence model ............................................................................ 45
 
3.5 Alignment is Determinant to Organisation Effectiveness ................................................................ 48
 
3.6 Conclusion ....................................................................................................................................... 52
 
PART B .................................................................................................................................................. 56
 
Question 1 ............................................................................................................................................. 56
 
1.0 Definition .......................................................................................................................................... 56
 
1.1 Managing Change ........................................................................................................................... 56
 
1.1.1 Change Models ......................................................................................................................... 58
 
1.2 What Drives Organisational Change ............................................................................................... 60
 
1.3 Nature of Organisational Change .................................................................................................... 63
 
1.4 Type of Change Approach .............................................................................................................. 65
 
1.5 Different Organisation Requires Different Type of Change............................................................. 69
 
 
Name: Mohd. Norizam Bin Md. SallehMatriculation No.: CGS 00534317Assignment – EMC05103 (Change Management)
 
Semester January 2012iii1.5.1. Tuning (Incremental and Proactive) ......................................................................................... 70
 
1.5.2 Adaptation (Incremental and Reactive) .................................................................................... 70
 
1.5.3 Re-orientation (Transformational and Proactive) ...................................................................... 71
 
1.5.4 Re-creation (Transformational and Reactive) ........................................................................... 72
 
1.6 Some Samples of Organisational Change ...................................................................................... 73
 
1.6.1 British Broadcasting Corporation (BBC) ................................................................................... 73
 
1.6.2 UK Coal ..................................................................................................................................... 74
 
1.6.3 Sime Darby ............................................................................................................................... 74
 
1.6.4 British Airways .......................................................................................................................... 76
 
1.7 Conclusion ....................................................................................................................................... 80
 
References ............................................................................................................................................ 84
 
List of Figures
Figure 1: The most effective managers over long term are also leaders ................................................ 3
 
Figure 2: Communication Skills ............................................................................................................... 5
 
Figure 3: Leader as a Role Model and Aspire Trust ............................................................................... 7
 
Figure 4: Triple Project Success ........................................................................................................... 14
 
Figure 5: How Important Leadership and Management ........................................................................ 15
 
Figure 6: The Drivers of Change Model ................................................................................................ 17
 
Figure 7: Development Change ............................................................................................................ 19
 
Figure 8: Transitional Change ............................................................................................................... 21
 
Figure 9: Transformational change ....................................................................................................... 24
 
Figure 10: Type of Organisational Change ........................................................................................... 26
 
Figure 11: Five Steps of Change Process. ............................................................................................ 33
 
Figure 12: The Organisation as an Open System ................................................................................. 42
 
Figure 13: Overview of the Open System of an Organisation ............................................................... 45
 
Figure 14: Component of the Congruence model ................................................................................. 47
 
Figure 15: The Drivers of Change Model .............................................................................................. 61
 
Figure 16: Type of Organisational Change ........................................................................................... 69
 
List of Tables
Table 1: The Difference between a Leader and a Manager .................................................................... 9
 
Table 2: Theories of Leadership from ‘Great Man’ to ‘Transformational’ .............................................. 10
 
Table 3: Type of Change: Change is process of moving from present to future................................... 18
 
Table 4: The British Airways Success Story: Creating the “World’s Favourite Airline” ......................... 77
 
Table 5: Applying Lewin’s Model to the British Airways (BA) Change Effort ........................................ 79
 

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