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1. Which of the following products compete directly with the Sun Storage 6780 A rray?

Mark for Review (1) Points EMC CX4-480 and EMC CX4-960 HDS AMS2300 and HDS AMS2500 HP EVA 8100 All of the above (*) Correct 2. Drives from FLA300 and FLC200 trays are not compatible with CSM 200 and dr ives for the CSM 200 are not compatible with older trays because______________. Mark for Review (1) Points The drives in the FLA300 and the FLC200 are on what is called a and they will not physically fit in the CMS 200 tray. Carrier Blade

The drives in the FLA300 and the FLC200 do fit and can be interchanged becau se of DACstore technology. The drives do fit, you just can t mix 2 Gb/sec drives and 4 Gb/sec drives in t he same tray. The drives in the FLA300 and the FLC200 are in larger canisters and will not physically fit in the CSM 200 tray. (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 3. Which of the following competitors of Sun Storage does not use Storage Per formance Council for independent performance testing for their arrays? Mark for Review (1) Points HP IBM HDS EMC (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 4. Which of the following products are not supported by CAM 6.0? Mark for Re view (1) Points

(Choose all correct answers) CAM supports all storage arrays currently sold by Sun The FLX240, FLX280 and FLX380 storage arrays (*) The 9900 Series arrays (*) The 6780, 6140, 6580, 2530, and 2540 arrays Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 5. All controller trays optical SFP and I/O modules' copper interconnect conn ections are designed with_________. Mark for Review (1) Points Dual-Link Capacity technology Ultra-Scale technology DACstore technology Port bypass technology (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 6. The CSM 200 drive tray holds a maximum of ______ drives. Mark for Review (1) Points 16 (*) 12 112 14 Correct 7. Why does 6780 have four Ethernet Ports? Mark for Review (1) Points Two ports for remote management over the network, one for each controller. T wo ports for connecting to NAS storage devices. Two ports for remote management over the network, one for each controller. T wo ports for authorized service personnel troubleshooting and diagnostics, one f or each controller. (*) This is incorrect. There are only three Ethernet ports. Two ports for authorized service personnel troubleshooting and diagnostics, one for each controller. Two ports for use in future upgrades.

Correct 8. The new Sun Storage 6780 has________________ that allows businesses to imp rove productivity and drive topline growth by supporting more transactions in th e same data center footprint and grow the storage and bandwidth capacity without sacrifice across IOPs. Mark for Review (1) Points CAM with pre-configured support and certification Both of these Multidimensional scalability (*) None of these Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 9. The 6580 has a maximum of _____ Gb data cache. Mark for Review (1) Points 32 16 4 8 (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 10. Which of the following statements defines a storage pool? Mark for Revie w (1) Points A collection of volumes that share a profile defining the common configurati on of the volumes. A set of attributes that can be applied to a pool to allocate storage, inste ad of having to set each attribute individually. (*) A set of drives that the controller logically groups together to provide one or more volumes to an application host. A logical structure on a storage system and is created by slicing a virtual disk into a stripe set with a defined capacity. Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information.

11. SATA drives can be mixed with either 2 Gb/sec or 4 Gb/sec FC drives in the same tray. Mark for Review (1) Points True (*) False Correct 12. If you add 2 Gb/sec drives to a drive tray running at 4 Gb/sec,__________ ____. Mark for Review (1) Points The drives will not be seen by the tray and will just be ignored. (*) All of the drives will run at the slower speed - 2 Gb/sec. The 2 Gb/sec drives will run at 4 Gb/sec. The drives will run at 2 Gb/sec. Correct 13. The back-end design of 6780 has___________________. Select all that apply . Mark for Review (1) Points (Choose all correct answers) 2 Ethernet Ports A maximum of 4 drives per dual-loop Short, quick drive loops that reduce latency and create more responsive appl ications (*) 16 switched drive ports (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 14. Which of the following allows the 3 Gb/sec SATA II drives to perform at 4 Gb/sec speeds like the FC drives? Mark for Review (1) Points They are actually 4 Gb/sec drives. A SATA 4 Gb/sec accelerator chip which provides these drives with a dual-lin k capability. A SATA Interface Card (SIC)which provides these drives with a dual-link capa bility. (*)

They can only perform at 3 Gb/sec speeds. Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 15. ______________competes directly with EMC CX4-480 in capacity and EMC CX4960 in performance. Mark for Review (1) Points 6780 (*) 6580 6140 2540 Correct 16. SANtricity is still available________________. Mark for Review (1) Points as a purchasable option to existing SANtricity customers only, requiring Bus iness Unit approval prior to ship. (*) is no longer available. as a free software package to all customers. as a purchasable option only. Correct 17. Integrated data services usage requires a purchased license key. Mark fo r Review (1) Points True (*) False Correct 18. The 6580 array supports 16 drive trays while 6780 supports___ drive trays . Mark for Review (1) Points 28 (*) 19

14 16 Correct 19. Which of the following is one of the major features of the DACstore? Mar k for Review (1) Points DACstore exists on every drive and can be read by all LSI controllers. (*) DACstore is no longer available except to existing SANtricity customers. Customers recognize huge ROI as DACstore information can be read by any cont roller in any other vendor s controller tray. DACstore allows end users to pull drives from a 6140/6540 and place them in an EMC CX30 Series array. Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 20. 6580 and 6780 offer the same number of 4 GB/s FC host ports. Mark for Re view (1) Points True False (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information.

21. Oracle will not be supporting the Linux OS? Mark for Review (1) Points True False (*) Corrrect 22. By what percentage can Configuration Support Manager increase Service Req uest Resolution time ? Mark for Review (1) Points 20% 50%

10% 80% 40% (*) Corrrect 23. Extended Support continues for how many years after Premier Support? Mar k for Review (1) Points 6 months 3 Years (*) 8 Years 15 Years 1 Years Corrrect 24. Configuration Support Manager can prepopulate a Service Request with conf iguration data? Mark for Review (1) Points True (*) False Corrrect 25. Maintenance Wizard is a support tool for Siebel based products? Mark for Review (1) Points True False (*) Incorrect. Refer to the Value of Support training for more information. 26. Superior Ownership Experience is Oracle's commitment to maximize the value of customer's enterprise software by which of the following? Mark for Review (1) Points Reduce Total Cost of Ownership Maximize Return

Minimize Risk Build Relationships for Partner & Customer Success All of the Above (*) Incorrect. Refer to the Value of Support training for more information. 27. Which of the following are examples of Proactive Preventative Support off erings? Mark for Review (1) Points (Choose all correct answers) HealthChecks (*) DBA RDA Configuration Support Manager (*) Maintenance Wizard (*) Incorrect. Refer to the Value of Support training for more information. 28. The Global Support Infrastructure is made up of which of the following? Mark for Review (1) Points (Choose all correct answers) 20,000 Software Developers 24X7 Mission Critical Support (*) 7000+ Support Professionals (*) 50 Local Languages 12X5 Mission Critical Support Corrrect 29. ACS Solution Support Center provides which of the following service offer ings? Mark for Review (1) Points (Choose all correct answers) Service Delivery Manager High Speed Access

In-House Support Representation 24x7 Systems Monitoring (*) Preventative Maintenance (*) Corrrect 30. Technical Account Management and Expert Services came from the PeopleSoft Acquisition Mark for Review (1) Points True False (*) Incorrect. Refer to the Value of Support training for more information. 31. Which of the following are modules of Oracle Premier Support? Mark for Rev iew (1) Points (Choose all correct answers) Proactive Automated Support (*) Global Support Outerstructure Lifetime Support (*) Product Enhancement and Updates (*) Ecosystem Support (*) Incorrect. Refer to the Lifetime Support training for more information. 32. Lifetime Support Supports you at Every Stage of the Applications Life Cyc le Mark for Review (1) Points True (*) False Corrrect 33. Certifications of New Oracle Products are covered under which level(s) of support? Mark for Review (1) Points Premier Support

Extended Support Lifetime Support Premier & Extended Support (*) None of the Above Corrrect 34. Oracle has how many User Groups? Mark for Review (1) Points 400+ (*) 100+ 1,200+ 50+ 1,000+ Corrrect 35. Premier Support Extends for how many years after a product's release? Ma rk for Review (1) Points No limit 8 Years 1 Year 10 years 5 years (*) Corrrect 36. In Applications Unlimited, Customer Driven Product Roadmaps represent more of what to our customers? Mark for Review (1) Points More Choice More Value More Visibility (*) More Time All of the above

Incorrect. Refer to the Lifetime Support training for more information. 37. Certifications with New Third Party Products/Versions are covered under w hich level(s) of support? Mark for Review (1) Points Premier Support (*) Extended Support Lifetime Support Premier & Extended Support None of the Above Incorrect. Refer to the Lifetime Support training for more information. 38. Year 6 has a what % uplift over the current Premier support fee. Mark fo r Review (1) Points 2% 10% (*) 5% 20% 15% Incorrect. Refer to the Lifetime Support training for more information. 39. It is Oracle's policy to force upgrades after a customer has had 10 years in sustaining support. Mark for Review (1) Points True False (*) Incorrect. Refer to the Lifetime Support training for more information.

Multi-Vendor Support Program (MVSP) (Answer all questions in this section) 40. Which of the following statements are Partner requirements for participat ion in the Multi-Vendor Support Program (MVSP)? Mark for Review

(1) Points (Choose all correct answers) Partner must apply and received confirmation of acceptance for use of the MV SP benefit. (*) Partner must be accepted into all Product Focus Areas in order to participat e in the MVSP. Partner must be a current OPN member in good standing. (*) Partner must be trained on all Oracle products they wish to engage with Orac le Support through the MVSP. Partner must have a published profile in OPN Solutions Catalog. (*) Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information. 41. Which of the following statements regarding our value proposition to our Pa rtners for the Multi-Vendor Support Program (MVSP) is NOT true? Mark for Review (1) Points Reduces training commitment by not having to pursue in-depth training on Ora cle products you do not support. Reduces costs by not having to create and maintain traditional cooperative s upport agreements. Provides a consistent support process for all of a Partner's support needs, regardless of a Mutual Customer's involvement. (*) Enables practices that align with many industry support certifications. Provides a consistent, collaborative support process by which to engage with Oracle Support. Correct 42. Which of the following statements are Partner requirements for collaborat ion in the Multi-Vendor Support Program (MVSP)? Mark for Review (1) Points (Choose all correct answers) As part of the MVSP, Partners have the option of collaborating with Oracle S upport on a Mutual Customer support issue. Partner must provide the Mutual Customer s support identification number when collaborating with Oracle Support. (*) Partner must establish their own severity levels and response timeframes for Mutual Customer support issues.

Partner must provide and maintain standard contact and escalation informatio n for the MVSP. (*) Partner must direct Mutual Customers to contact Oracle Support directly on O racle-related issues. Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information. 43. A "Mutual Customer" under the Multi-Vendor Support Program must have an a ctive support contract with BOTH Oracle and a participating Partner. Mark for R eview (1) Points True (*) False Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information. 44. Which of the following statements regarding enrollment in the Multi-Vendo r Support Program (MVSP) is NOT true? Mark for Review (1) Points A partner should wait to enroll in the MVSP until they encounter a multi-ven dor support issue from a mutual customer. (*) The MVSP is offered as a value-added benefit at no additional costs to Oracl e Partners as part of their OPN membership. Enrollment in the MVSP is easy by selecting the "Join Now" link from the MVS P portal page on OPN. Useful MVSP enrollment information can be found on the OPN portal under Supp ort > Learn About Support Offerings and Benefits. A Partner should enroll in the MVSP proactively if they provide support serv ices to mutual customers. Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information. 45. Which of the following statements reflect the value proposition to our Mu tual Customers as a result of the Multi-Vendor Support Program (MVSP)? Mark for Review (1) Points (Choose all correct answers) Increases the risk and costs associated with owning multi-vendor solutions. Strives to prevent the frustration of finger-pointing oves overall satisfaction. (*) between vendors and impr

Increases the time to implementation for multi-vendor solutions. Improves response by having all parties involved in the collaboration. (*) Provides enhanced support value for multi-vendor implementations. (*) Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information. 1. The CSM 200 drive tray holds a maximum of ______ drives. Mark for Review (1) Points 16 (*) 112 12 14 Correct 2. Which of the following products compete directly with the Sun Storage 6780 Array? Mark for Review (1) Points EMC CX4-480 and EMC CX4-960 HDS AMS2300 and HDS AMS2500 HP EVA 8100 All of the above (*) Correct 3. The 6580 array supports 16 drive trays while 6780 supports___ drive trays. Mark for Review (1) Points 28 (*) 16 14 19 Correct 4. Which of the following competitors of Sun Storage does not use Storage Per

formance Council for independent performance testing for their arrays? Mark for Review (1) Points HP EMC (*) IBM HDS Correct 5. Which of the following products are not supported by CAM 6.0? Mark for Re view (1) Points (Choose all correct answers) The 9900 Series arrays (*) CAM supports all storage arrays currently sold by Sun The 6780, 6140, 6580, 2530, and 2540 arrays The FLX240, FLX280 and FLX380 storage arrays (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 6. Common management and data services across the entire 6000-series product li ne is a must. Mark for Review (1) Points True (*) False Correct 7. The 6580 has a maximum of _____ Gb data cache. Mark for Review (1) Points 4 8 (*) 32 16 Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent

ials training for more information. 8. The four main value propositions for the 6140 arrays are__________________ __. Mark for Review (1) Points Fast availability, non-disruptive time-to-benefit, highly flexible, lower co st Fast time-to-benefit, non-disruptive flexibility, high availability systems, and lower overall costs (*) Highly time-to-benefit, lower flexibility, fast availability systems, and lo wer overall costs Fast time-to-market, semi-disruptive flexibility, highly available systems, and lower TCO Correct 9. SANtricity is still available________________. Mark for Review (1) Points is no longer available. as a purchasable option to existing SANtricity customers only, requiring Bus iness Unit approval prior to ship. (*) as a free software package to all customers. as a purchasable option only. Correct 10. ______________competes directly with EMC CX4-480 in capacity and EMC CX4960 in performance. Mark for Review (1) Points 6140 2540 6780 (*) 6580 Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 11. When using Snapshot, multiple point-in-time images can be made available to restore data to a more recent time_________. Mark for Review (1) Points

By looking at the scoreboard and picking a time right before the failure to restore to. In order to restore lost or damaged files the snapshot copy must be mounted and the files copied from the snapshot copy back to the base volume. (*) Snapshot is not available for the 6140, 6580, or 6780 arrays. Using the rollback feature. Correct 12. The new Sun Storage 6780 has________________ that allows businesses to im prove productivity and drive topline growth by supporting more transactions in t he same data center footprint and grow the storage and bandwidth capacity withou t sacrifice across IOPs. Mark for Review (1) Points None of these Both of these Multidimensional scalability (*) CAM with pre-configured support and certification Correct 13. In CAM the alarms are linked to________. Mark for Review (1) Points The Command Line Interface Service Procedures in the Service Advisor (*) The call home feature through the Ethernet port Remote monitoring and the local Sun Service team Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 14. 2 Gb/sec and 4 Gb/sec FC drives can be mixed in the same tray. Mark for Review (1) Points True False (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information.

15. Which of the following is one of the major features of the DACstore? Mar k for Review (1) Points DACstore exists on every drive and can be read by all LSI controllers. (*) Customers recognize huge ROI as DACstore information can be read by any cont roller in any other vendor s controller tray. DACstore is no longer available except to existing SANtricity customers. DACstore allows end users to pull drives from a 6140/6540 and place them in an EMC CX30 Series array. Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information.

16. 6580 and 6780 offer the same number of 4 GB/s FC host ports. Mark for Revi ew (1) Points True False (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 17. Which of the following allows the 3 Gb/sec SATA II drives to perform at 4 Gb/sec speeds like the FC drives? Mark for Review (1) Points A SATA 4 Gb/sec accelerator chip which provides these drives with a dual-lin k capability. They are actually 4 Gb/sec drives. They can only perform at 3 Gb/sec speeds. A SATA Interface Card (SIC)which provides these drives with a dual-link capa bility. (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 18. Which of the following features is one of the dynamic reconfiguration fea tures offered by 6580 and 6780? Mark for Review (1) Points Volume Expansion RAID Migration

Controller Firmware Upgrades All of the above (*) Correct 19. If you add 2 Gb/sec drives to a drive tray running at 4 Gb/sec,__________ ____. Mark for Review (1) Points All of the drives will run at the slower speed - 2 Gb/sec. The 2 Gb/sec drives will run at 4 Gb/sec. The drives will run at 2 Gb/sec. The drives will not be seen by the tray and will just be ignored. (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 20. All controller trays optical SFP and I/O modules' copper interconnect con nections are designed with_________. Mark for Review (1) Points Port bypass technology (*) Dual-Link Capacity technology DACstore technology Ultra-Scale technology Correct 21. Configuration Support Manager can prepopulate a Service Request with config uration data? Mark for Review (1) Points True (*) False Corrrect 22. Which 2 of the following are benefits of running HealthChecks? Mark for Review (1) Points (Choose all correct answers)

Reduced Cost (*) Optimized System Performance (*) Increased Risk Active Problem Avoidance None of the Above Incorrect. Refer to the Value of Support training for more information. 23. Ecosystem Support consists of which of the following? Mark for Review (1) Points Knowledge Management Tools Web-based Support Joint Escalation Teams (JET) (*) Grass-Roots Support Specialized Oracle Support Services Corrrect 24. The Global Support Infrastructure is made up of which of the following? Mark for Review (1) Points (Choose all correct answers) 50 Local Languages 12X5 Mission Critical Support 24X7 Mission Critical Support (*) 7000+ Support Professionals (*) 20,000 Software Developers Corrrect 25. Extended Support continues for how many years after Premier Support? Mar k for Review (1) Points 1 Years 3 Years (*) 8 Years

6 months 15 Years Corrrect 26. Technical Account Management and Expert Services came from the PeopleSoft A cquisition Mark for Review (1) Points True False (*) Incorrect. Refer to the Value of Support training for more information. 27. By how much time can Configuration Support Manager reduce time to log a S ervice Request ? Mark for Review (1) Points 10% 75% 30% (*) 5% 50% Corrrect 28. ACS Solution Support Center provides which of the following service offer ings? Mark for Review (1) Points (Choose all correct answers) 24x7 Systems Monitoring (*) High Speed Access In-House Support Representation Preventative Maintenance (*) Service Delivery Manager Incorrect. Refer to the Value of Support training for more information. 29. Superior Ownership Experience is Oracle's commitment to maximize the valu

e of customer's enterprise software by which of the following? Mark for Review (1) Points Reduce Total Cost of Ownership Maximize Return Minimize Risk Build Relationships for Partner & Customer Success All of the Above (*) Corrrect 30. Maintenance Wizard is a support tool for Siebel based products? Mark for Review (1) Points True False (*) Incorrect. Refer to the Value of Support training for more information. 31. In Applications Unlimited, Customer Driven Product Roadmaps represent more of what to our customers? Mark for Review (1) Points More Choice More Value More Visibility (*) More Time All of the above Corrrect 32. It is Oracle's policy to force upgrades after a customer has had 10 years in sustaining support. Mark for Review (1) Points True False (*) Incorrect. Refer to the Lifetime Support training for more information. 33. Which of the following are modules of Oracle Premier Support? Mark for R

eview (1) Points (Choose all correct answers) Proactive Automated Support (*) Global Support Outerstructure Lifetime Support (*) Ecosystem Support (*) Product Enhancement and Updates (*) Incorrect. Refer to the Lifetime Support training for more information. 34. Lifetime Support Supports you at Every Stage of the Applications Life Cyc le Mark for Review (1) Points True (*) False Corrrect 35. Certifications of New Oracle Products are covered under which level(s) of support? Mark for Review (1) Points Premier Support Extended Support Lifetime Support Premier & Extended Support (*) None of the Above Corrrect 36. Premier Support Extends for how many years after a product's release? Mark for Review (1) Points 5 years (*) 8 Years 1 Year 10 years

No limit Incorrect. Refer to the Lifetime Support training for more information. 37. Lifetime Support is only Applicable to which of the following Oracle Prod ucts? Mark for Review (1) Points JDEdwards PeopleSoft Oracle Ebusiness Siebel All of the above (*) Corrrect 38. While in Sustaining Support, the pricing is equal to pricing as if in Pre mier Support Mark for Review (1) Points True (*) False Corrrect 39. Year 6 has a what % uplift over the current Premier support fee. Mark fo r Review (1) Points 15% 2% 20% 5% 10% (*) Incorrect. Refer to the Lifetime Support training for more information.

Multi-Vendor Support Program (MVSP) (Answer all questions in this section)

40. A "Mutual Customer" under the Multi-Vendor Support Program must have an a ctive support contract with BOTH Oracle and a participating Partner. Mark for R eview (1) Points True (*) False Correct 41. Which of the following statements regarding enrollment in the Multi-Vendor Support Program (MVSP) is NOT true? Mark for Review (1) Points The MVSP is offered as a value-added benefit at no additional costs to Oracl e Partners as part of their OPN membership. A Partner should enroll in the MVSP proactively if they provide support serv ices to mutual customers. Enrollment in the MVSP is easy by selecting the "Join Now" link from the MVS P portal page on OPN. A partner should wait to enroll in the MVSP until they encounter a multi-ven dor support issue from a mutual customer. (*) Useful MVSP enrollment information can be found on the OPN portal under Supp ort > Learn About Support Offerings and Benefits. Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information. 42. Which of the following statements are Partner requirements for participat ion in the Multi-Vendor Support Program (MVSP)? Mark for Review (1) Points (Choose all correct answers) Partner must be accepted into all Product Focus Areas in order to participat e in the MVSP. Partner must be trained on all Oracle products they wish to engage with Orac le Support through the MVSP. Partner must have a published profile in OPN Solutions Catalog. (*) Partner must apply and received confirmation of acceptance for use of the MV SP benefit. (*) Partner must be a current OPN member in good standing. (*) Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information.

43. Which of the following statements are Partner requirements for collaborat ion in the Multi-Vendor Support Program (MVSP)? Mark for Review (1) Points (Choose all correct answers) Partner must direct Mutual Customers to contact Oracle Support directly on O racle-related issues. Partner must establish their own severity levels and response timeframes for Mutual Customer support issues. Partner must provide the Mutual Customer s support identification number when collaborating with Oracle Support. (*) Partner must provide and maintain standard contact and escalation informatio n for the MVSP. (*) As part of the MVSP, Partners have the option of collaborating with Oracle S upport on a Mutual Customer support issue. Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information. 44. Which of the following statements reflect the value proposition to our Mu tual Customers as a result of the Multi-Vendor Support Program (MVSP)? Mark for Review (1) Points (Choose all correct answers) Increases the time to implementation for multi-vendor solutions. Increases the risk and costs associated with owning multi-vendor solutions. Improves response by having all parties involved in the collaboration. (*) Strives to prevent the frustration of finger-pointing oves overall satisfaction. (*) between vendors and impr

Provides enhanced support value for multi-vendor implementations. (*) Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information. 45. Which of the following statements regarding our value proposition to our Partners for the Multi-Vendor Support Program (MVSP) is NOT true? Mark for Revi ew (1) Points Provides a consistent, collaborative support process by which to engage with Oracle Support. Provides a consistent support process for all of a Partner's support needs, regardless of a Mutual Customer's involvement. (*)

Reduces training commitment by not having to pursue in-depth training on Ora cle products you do not support. Reduces costs by not having to create and maintain traditional cooperative s upport agreements. Enables practices that align with many industry support certifications. Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information.

1. Which of the following features is one of the dynamic reconfiguration featu res offered by 6580 and 6780? Mark for Review (1) Points Volume Expansion RAID Migration Controller Firmware Upgrades All of the above (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 2. In CAM the alarms are linked to________. Mark for Review (1) Points The call home feature through the Ethernet port Service Procedures in the Service Advisor (*) The Command Line Interface Remote monitoring and the local Sun Service team Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 3. All controller trays optical SFP and I/O modules' copper interconnect conn ections are designed with_________. Mark for Review (1) Points Ultra-Scale technology DACstore technology

Dual-Link Capacity technology Port bypass technology (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 4. Why does 6780 have four Ethernet Ports? Mark for Review (1) Points Two ports for remote management over the network, one for each controller. T wo ports for connecting to NAS storage devices. This is incorrect. There are only three Ethernet ports. Two ports for remote management over the network, one for each controller. T wo ports for authorized service personnel troubleshooting and diagnostics, one f or each controller. (*) Two ports for authorized service personnel troubleshooting and diagnostics, one for each controller. Two ports for use in future upgrades. Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 5. ______________competes directly with EMC CX4-480 in capacity and EMC CX4-9 60 in performance. Mark for Review (1) Points 6780 (*) 6140 6580 2540 Correct 6. The new Sun Storage 6780 has________________ that allows businesses to impro ve productivity and drive topline growth by supporting more transactions in the same data center footprint and grow the storage and bandwidth capacity without s acrifice across IOPs. Mark for Review (1) Points Both of these None of these CAM with pre-configured support and certification Multidimensional scalability (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent

ials training for more information. 7. Which of the following products compete directly with the Sun Storage 6780 Array? Mark for Review (1) Points EMC CX4-480 and EMC CX4-960 HDS AMS2300 and HDS AMS2500 HP EVA 8100 All of the above (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 8. When using Snapshot, multiple point-in-time images can be made available t o restore data to a more recent time_________. Mark for Review (1) Points Using the rollback feature. Snapshot is not available for the 6140, 6580, or 6780 arrays. In order to restore lost or damaged files the snapshot copy must be mounted and the files copied from the snapshot copy back to the base volume. (*) By looking at the scoreboard and picking a time right before the failure to restore to. Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 9. Which of the following 6000-series products is the highest performer on SP C-2 Test? Mark for Review (1) Points 6140 6780 (*) 6580 Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 10. If you add 2 Gb/sec drives to a drive tray running at 4 Gb/sec,__________ ____. Mark for Review (1) Points All of the drives will run at the slower speed - 2 Gb/sec.

The drives will run at 2 Gb/sec. The 2 Gb/sec drives will run at 4 Gb/sec. The drives will not be seen by the tray and will just be ignored. (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 11. 6140 Arrays can concurrently support multiple RAID levels with drive mixing technologies. Mark for Review (1) Points True (*) False Correct 12. Drives from FLA300 and FLC200 trays are not compatible with CSM 200 and d rives for the CSM 200 are not compatible with older trays because______________. Mark for Review (1) Points The drives do fit, you just can t mix 2 Gb/sec drives and 4 Gb/sec drives in t he same tray. The drives in the FLA300 and the FLC200 are on what is called a and they will not physically fit in the CMS 200 tray. Carrier Blade

The drives in the FLA300 and the FLC200 do fit and can be interchanged becau se of DACstore technology. The drives in the FLA300 and the FLC200 are in larger canisters and will not physically fit in the CSM 200 tray. (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 13. The four main value propositions for the 6140 arrays are_________________ ___. Mark for Review (1) Points Fast time-to-market, semi-disruptive flexibility, highly available systems, and lower TCO Fast availability, non-disruptive time-to-benefit, highly flexible, lower co st Highly time-to-benefit, lower flexibility, fast availability systems, and lo wer overall costs Fast time-to-benefit, non-disruptive flexibility, high availability systems, and lower overall costs (*)

Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 14. Which of the following allows the 3 Gb/sec SATA II drives to perform at 4 Gb/sec speeds like the FC drives? Mark for Review (1) Points A SATA Interface Card (SIC)which provides these drives with a dual-link capa bility. (*) A SATA 4 Gb/sec accelerator chip which provides these drives with a dual-lin k capability. They are actually 4 Gb/sec drives. They can only perform at 3 Gb/sec speeds. Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 15. Besides cache size, how do you differentiate between the 6140 - 2 GB cach e and 6140 - 4 GB cache controllers? Mark for Review (1) Points The 6140 - 2 GB has 1 CPU and the 6140 - 4 GB has 2 CPUs. The 6140 - 2 GB has a 670 MHz CPU and the 6140 - 4 GB has 1.24 MHz CPU. The only difference is the cache size. The 6140 - 2 GB has two 4 Gb/s host ports per controller and the 6140 - 4 GB has four 4 - Gb/s host ports per controller. (*) Correct 16. The 6580 has a maximum of _____ Gb data cache. Mark for Review (1) Points 16 32 8 (*) 4 Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 17. 6580 and 6780 offer the same number of 4 GB/s FC host ports. Mark for Re view (1) Points

True False (*) Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 18. Which of the following products are not supported by CAM 6.0? Mark for R eview (1) Points (Choose all correct answers) The 9900 Series arrays (*) The FLX240, FLX280 and FLX380 storage arrays (*) CAM supports all storage arrays currently sold by Sun The 6780, 6140, 6580, 2530, and 2540 arrays Incorrect. Refer to the Sun Storage Midrange Modular Disk Technical Essent ials training for more information. 19. The 6140 controller tray______________. Mark for Review (1) Points holds two IOM modules. is available in two options: the 6140 2 GB cache and the 6140 4 GB cache. (* ) None of these uses the same CRU components as the 6780. Correct 20. Common management and data services across the entire 6000-series product line is a must. Mark for Review (1) Points True (*) False Correct 21. By how much time can Configuration Support Manager reduce time to log a Ser vice Request ? Mark for Review (1) Points

5% 75% 10% 30% (*) 50% Corrrect 22. Technical Account Management and Expert Services came from the PeopleSoft Acquisition Mark for Review (1) Points True False (*) Incorrect. Refer to the Value of Support training for more information. 23. ACS Solution Support Center provides which of the following service offer ings? Mark for Review (1) Points (Choose all correct answers) High Speed Access Preventative Maintenance (*) Service Delivery Manager In-House Support Representation 24x7 Systems Monitoring (*) Incorrect. Refer to the Value of Support training for more information. 24. Maintenance Wizard is which of the following? Mark for Review (1) Points An Automated SR Writer A Powerful Upgrade Assistance Tool (*) A Powerful Diagnostic Tool RDA Incorrect. Refer to the Value of Support training for more information.

25. The Global Support Infrastructure is made up of which of the following? Mark for Review (1) Points (Choose all correct answers) 20,000 Software Developers 24X7 Mission Critical Support (*) 7000+ Support Professionals (*) 50 Local Languages 12X5 Mission Critical Support Corrrect 26. Which 2 of the following are benefits of running HealthChecks? Mark for Re view (1) Points (Choose all correct answers) Reduced Cost (*) Optimized System Performance (*) Increased Risk Active Problem Avoidance None of the Above Incorrect. Refer to the Value of Support training for more information. 27. Oracle will not be supporting the Linux OS? Mark for Review (1) Points True False (*) Corrrect 28. By what percentage can Configuration Support Manager increase Service Req uest Resolution time ? Mark for Review (1) Points 20% 10% 40% (*)

80% 50% Incorrect. Refer to the Value of Support training for more information. 29. Extended Support continues for how many years after Premier Support? Mar k for Review (1) Points 1 Years 15 Years 3 Years (*) 8 Years 6 months Corrrect 30. Maintenance Wizard is a support tool for Siebel based products? Mark for Review (1) Points True False (*) Incorrect. Refer to the Value of Support training for more information. 31. It is Oracle's policy to force upgrades after a customer has had 10 years i n sustaining support. Mark for Review (1) Points True False (*) Incorrect. Refer to the Lifetime Support training for more information. 32. Which of the following are modules of Oracle Premier Support? Mark for R eview (1) Points (Choose all correct answers) Lifetime Support (*) Proactive Automated Support (*)

Ecosystem Support (*) Product Enhancement and Updates (*) Global Support Outerstructure Incorrect. Refer to the Lifetime Support training for more information. 33. Premier Support Extends for how many years after a product's release? Ma rk for Review (1) Points 8 Years 5 years (*) 1 Year 10 years No limit Incorrect. Refer to the Lifetime Support training for more information. 34. While in Sustaining Support, the pricing is equal to pricing as if in Pre mier Support Mark for Review (1) Points True (*) False Corrrect 35. Lifetime Support Supports you at Every Stage of the Applications Life Cyc le Mark for Review (1) Points True (*) False Corrrect 36. Lifetime Support is only Applicable to which of the following Oracle Produc ts? Mark for Review (1) Points JDEdwards PeopleSoft Oracle Ebusiness

Siebel All of the above (*) Corrrect 37. Certifications of New Oracle Products are covered under which level(s) of support? Mark for Review (1) Points Premier Support Extended Support Lifetime Support Premier & Extended Support (*) None of the Above Incorrect. Refer to the Lifetime Support training for more information. 38. Certifications with New Third Party Products/Versions are covered under w hich level(s) of support? Mark for Review (1) Points Premier Support (*) Extended Support Lifetime Support Premier & Extended Support None of the Above Incorrect. Refer to the Lifetime Support training for more information. 39. Oracle has how many User Groups? Mark for Review (1) Points 1,200+ 50+ 400+ (*) 1,000+ 100+ Corrrect

Multi-Vendor Support Program (MVSP) (Answer all questions in this section) 40. Which of the following statements regarding our value proposition to our Partners for the Multi-Vendor Support Program (MVSP) is NOT true? Mark for Revi ew (1) Points Reduces costs by not having to create and maintain traditional cooperative s upport agreements. Provides a consistent support process for all of a Partner's support needs, regardless of a Mutual Customer's involvement. (*) Enables practices that align with many industry support certifications. Reduces training commitment by not having to pursue in-depth training on Ora cle products you do not support. Provides a consistent, collaborative support process by which to engage with Oracle Support. Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information.

41. Which of the following statements are Partner requirements for participatio n in the Multi-Vendor Support Program (MVSP)? Mark for Review (1) Points (Choose all correct answers) Partner must apply and received confirmation of acceptance for use of the MV SP benefit. (*) Partner must have a published profile in OPN Solutions Catalog. (*) Partner must be trained on all Oracle products they wish to engage with Orac le Support through the MVSP. Partner must be accepted into all Product Focus Areas in order to participat e in the MVSP. Partner must be a current OPN member in good standing. (*) Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information. 42. Which of the following statements are Partner requirements for collaborat ion in the Multi-Vendor Support Program (MVSP)? Mark for Review (1) Points

(Choose all correct answers) Partner must provide and maintain standard contact and escalation informatio n for the MVSP. (*) As part of the MVSP, Partners have the option of collaborating with Oracle S upport on a Mutual Customer support issue. Partner must direct Mutual Customers to contact Oracle Support directly on O racle-related issues. Partner must provide the Mutual Customer s support identification number when collaborating with Oracle Support. (*) Partner must establish their own severity levels and response timeframes for Mutual Customer support issues. Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information. 43. Which of the following statements regarding enrollment in the Multi-Vendo r Support Program (MVSP) is NOT true? Mark for Review (1) Points A partner should wait to enroll in the MVSP until they encounter a multi-ven dor support issue from a mutual customer. (*) Useful MVSP enrollment information can be found on the OPN portal under Supp ort > Learn About Support Offerings and Benefits. The MVSP is offered as a value-added benefit at no additional costs to Oracl e Partners as part of their OPN membership. Enrollment in the MVSP is easy by selecting the "Join Now" link from the MVS P portal page on OPN. A Partner should enroll in the MVSP proactively if they provide support serv ices to mutual customers. Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information. 44. A "Mutual Customer" under the Multi-Vendor Support Program must have an a ctive support contract with BOTH Oracle and a participating Partner. Mark for R eview (1) Points True (*) False Correct 45. Which of the following statements reflect the value proposition to our Mu

tual Customers as a result of the Multi-Vendor Support Program (MVSP)? Mark for Review (1) Points (Choose all correct answers) Increases the risk and costs associated with owning multi-vendor solutions. Strives to prevent the frustration of finger-pointing oves overall satisfaction. (*) between vendors and impr

Provides enhanced support value for multi-vendor implementations. (*) Increases the time to implementation for multi-vendor solutions. Improves response by having all parties involved in the collaboration. (*) Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information.

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