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  • Communicating With Distress Patient and Family - DR Loh Ee Chin

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    This document discusses how to effectively communicate with distressed patients and their families by recognizing different types of distress, including physical, psychological, and spiritual distress. It emphasizes the importance of being a good listener by focusing attention on the speaker, establishing rapport, acknowledging their distress, asking questions, paraphrasing, and observing non-verbal cues while stopping internal dialogues. The key tips highlighted for being a great listener are having the right empathetic attitude, making a conscious effort to listen intently, clarifying and paraphrasing, and focusing fully on the speaker without distractions.

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    10th Malaysian Hospice Congress, Johor Bahru, Malaysia

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    Communicating With Distress Patient and Family_Dr Loh Ee Chin

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    This document discusses how to effectively communicate with distressed patients and their families by recognizing different types of distress, including physical, psychological, and spiritual distress. It emphasizes the importance of being a good listener by focusing attention on the speaker, establishing rapport, acknowledging their distress, asking questions, paraphrasing, and observing non-verbal cues while stopping internal dialogues. The key tips highlighted for being a great listener are having the right empathetic attitude, making a conscious effort to listen intently, clarifying and paraphrasing, and focusing fully on the speaker without distractions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    92 views20 pages

    Communicating With Distress Patient and Family - DR Loh Ee Chin

    Uploaded by

    malaysianhospicecouncil6240
    This document discusses how to effectively communicate with distressed patients and their families by recognizing different types of distress, including physical, psychological, and spiritual distress. It emphasizes the importance of being a good listener by focusing attention on the speaker, establishing rapport, acknowledging their distress, asking questions, paraphrasing, and observing non-verbal cues while stopping internal dialogues. The key tips highlighted for being a great listener are having the right empathetic attitude, making a conscious effort to listen intently, clarifying and paraphrasing, and focusing fully on the speaker without distractions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    Communicating with distress patient and family

    Dr Loh Ee Chin Palliative medicine physician University malaya

    Type of distress
    Physical distress Psychological distress Spiritual distress

    Detecting physical distress Observe--- posture, physical activity, biological function Ask clarify

    Recognising psychological distress

    Recognising spiritual distress

    GOOD Listeners
    easily establishes RAPPORT with others.

    ATTRACT others because they FOCUS on the speaker completely.

    Hearing Sound waves enter the ear

    Listening: the act of HEARING with INTENTION & ATTENTION

    Listening takes conscious effort

    Right attitude There is no difficult patient There is no difficult family

    How long can people listen before their minds begin to wander?

    That is the amount of time we can listen uninterrupted, before our brain wants to take a break listening and start processing what its heard

    tips to become a great listener..


    Make a conscious effort to work at listening

    Acknowledging distress

    Ask QUESTIONS ?
    Paraphrase

    Look for non-verbal cues

    Stop
    TALKING ! (Internal dialogue too)

    Summary
    Right attitude Intention to listen Clarify/ paraphrase Non verbal cues Stop thinking

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