Hard and soft ways to create value from informationflows: Lessons from the Canadian financial servicesindustry (Note 1)
Article submitted to the CJAS Special Topic Issue onElectronic Business and Commerce in Canada
byAlbert Lejeune* and Tom Roehl**January 20, 2003* Professor at the University of Quebec in Montreal, School of Management (ESG), Department of Management and Technology, P.O. Box 8888, Centre-Ville Station, Montréal, Québec, Canada H3C 4R2.Telephone: (514) 987-3000 #4844, fax: (514) 987-3343; e-mail:email@example.com.** Assistant Professor at Western Washington University, Bellingham, Washington, College of Businessand Economics, Department of Management Parks Hal 351l, MC-9075, Bellingham, WA 98225-9075.Telephone: 360-650-4809, fax: 360-650-4844, e-mail:Tom.Roehl@wwu.edu.