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Knowledge Managementand Information Technology(Know-IT Encyclopedia)
 Neal Pollock
Published by the Defense Acquisition University Press,Fort Belvoir, Virginia, for theProgram Executive Office for Information TechnologyFirst EditionSeptember 2002
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A B C D E F G H I J K L M N O P Q R S T U V W X 1
As knowledge management (KM) and information technology (IT) have developed andgrown, they have evolved numerous technical terms and phrases that those not intimatelyinvolved in these disciplines may find difficult to understand. These terms are useful in efficientlycommunicating among professionals, but they can be difficult to absorb in a rapid manner, and itcan be difficult to obtain consistent definitions. There is a spectrum of tools to address differentaspects of the jargon development phenomenon. At the low end of the range are lists that defineeach letter of an acronym but do not usually provide much else—they are essentially data-leveltools. Many glossaries provide short definitions of terms and phrases; they are essentiallyinformation-level tools. Unless one has an idea or context already, it is difficult to trulyunderstand when only provided with information. This encyclopedia addresses a void in thepresent spectrum. It is an attempt to create and distribute a knowledge-level tool, although it isnot as voluminous as a full-boat encyclopedia (which would be impossible to adequatelydistribute). This encyclopedia was constructed using a number of different sources. Much of it,however, is tacit knowledge taken from my experience on-the-job at the Program Executive Officefor Information Technology (PEO-IT), the Department of the Navy (DON) Chief InformationOffice (CIO), and from courses taken at the Information Resources Management College (IRMC)to achieve certifications (CIO and National Security Telecommunications and InformationSystems Security Instruction [NSTISSI] 4011).This document is not all-inclusive, but it provides a first step at capturing and elucidatingmany commonly used KM and IT terms and phrases. Descriptions are limited to KM and IT wordusage though some words have other meanings (not addressed here) as well. A Web version ishosted on the Defense Acquisition University (DAU) and PEO-IT Web sites athttp://www.dau.mil/pubs/pubs-main.aspandhttp://www.peo-it.navy.mil, and included in future versions of the DON Knowledge Centric Organization (KCO) Toolkit CD. The onlineversion will be maintained and periodically updated. Please help keep the online version currentby submitting additional terms and comments via the Web site. For more information, feedback,or to submit changes, please contact me at 703-601-3061, 703-946-2731, orpollockn@spawar.navy.mil. I have added a considerable number of quotations from various sources to enhance theencyclopedia. They are an attempt to extend the knowledge inherent in this document into thelonger scope of human knowledge and into the realm of wisdom. I anticipate that some readerswill find them of particular value and interest while others will find them perplexing or even

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