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Table Of Contents

CHAPTER 2
ORGANISATIONAL STRUCTURES AND LOCATION OF CAPACITY
FIGURE 2.1 - EDM FIRE DEPARTMENT
THE ORGANISATIONAL STRUCTURE
FIGURE 2.3 BUREAUCRATIC ORGANISATION STRUCTURE
FIGURE 2.4 FLAT ORGANISATION
FIGURE 2.5 A DYNAMIC NETWORK
FIGURE 2.6: NEST OF VIRTUALNESS
FIGURE 2.7 THE GEOGRAPHIC ORGANISATION STRUCTURE
GEOGRAPHIC STRUCTURE
2.4 THE LOCATION OF CAPACITY
DECISIONS
2.5 THE FIVE PERFORMANCE OBJECTIVES
FIGURE 2.10 - PERFORMANCE OBJECTIVES
2.5.1 The Quality Objective
OPERATIONS
2.5.2. The Speed Objective
2.5.3. The Dependability Objective
2.5.4 The Flexibility Objective
2.5.5 The Cost Objective
2.6 SUMMARY
CHAPTER 3
BENCHMARKING
3.1 INTRODUCTION
3.2 RURAL/METRO CORPORATION
FIGURE 3.1 - CORPORATE ORGANISATIONAL CHART
FIGURE 3.2 - REGIONAL ORGANISATIONAL CHART
3.3 ZULULAND FIRE PROTECTION SERVICES
TABLE 3.1 - ZULULAND COASTAL FIRES AND LOSSES
TABLE 3.2 - ZULULAND INLAND FIRES AND LOSSES
FIGURE 3.3 - ELEMENTS OF THE FIREHAWK SYSTEM
3.4 SACRAMENTO METROPOLITAN FIRE DISTRICT (METRO FIRE)
DISTRICTS
FIGURE 3.4 - SACRAMENTO METROPOLITAN FIRE DISTRICT
3.5 METROPOLITAN POLICE DEPARTMENT
DEPARTMENT
POLICE DEPARTMENT
3.6 SUMMARY
Chapter 4
DESIGN OF THE EMPIRICAL STUDY
TABLE 4.1: An Extract from the Questionnaire
TABLE 4.2: An Extract from the Questionnaire (continued)
TABLE 4.3: An Extract from the Questionnaire (continued)
TABLE 4.4: An Extract from the Questionnaire (continued)
RESULTS AND ANALYSIS OF THE EMPIRICAL STUDY
TABLE 5.1 – EMERGENCY CALLS ATTENDED ANNUALLY
SERVICES OPERATING EXPENDITURE
TABLE 5.4 – EDM OPERATIONAL MANPOWER PROFILE
RISK PROFILE AND CAPACITY ANALYSIS
TABLE 6.1 – REGIONAL VEGETATION FEATURES
TABLE 6.2 – THE EDM DEMOGRAPHICS
FIGURE 6.1 – MAP OF THE EDM AREA
TABLE 6.3 - MAIN URBAN CENTRES AND SETTLEMENTS IN THE EDM
TABLE 6.6 – RESOURCE ASSESSMENT FOR STRUCTURE FIRES
TABLE 6.7 – MAIN FIRE FIGHTING RESOURCES IN THE EDM
CHAPTER 7
SUMMARY AND CONCLUSION
TABLE 7.1 - TOTAL MANPOWER STATISTICS
TABLE 7.2 - IDENTIFICATION OF THE THREE GEOGRAPHICAL AREAS
AREA
FIGURE 7.2 – REGIONAL COMMANDER COASTAL PLATEAUX A
TABLE 7.4 – SUPPLY-SIDE FACTORS AND THEIR IMPLICATIONS
TABLE 7.5 – DEMAND-SIDE FACTORS AND THEIR IMPLICATIONS
7.4 THE FIVE PERFORMANCE OBJECTIVES
7.4.1 Is the fire fighting service doing things right?
TABLE 7.6 – MAIN FIRE FIGHTING RESOURCES IN THE EDM
7.4.2 Is the fire fighting service first on a scene?
7.4.3 Is the fire fighting service doing things on time?
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5 Performance Objectives in Hotel

5 Performance Objectives in Hotel

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Published by Jack Cheng

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Published by: Jack Cheng on Jun 07, 2012
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