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Language Access Plan Self Assessment

Language Access Plan Self Assessment

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Published by terrybooth

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Published by: terrybooth on Jun 07, 2012
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LANGUAGEACCESSSELF‐ASSESSMENT
1.UnderstandingHowLEPIndividualsInteractwithYourAgency
ThefollowingseriesofquestionshelpsagenciesunderstandhowanLEPindividualmaycomeintocontactwithyouragency:1.DoesyouragencyinteractorcommunicatewiththepublicorarethereindividualsinyouragencywhointeractorcommunicateormightinteractorcommunicatewithLEPindividuals? ___Yes___No2.PleasedescribethemannerinwhichyouragencyinteractswiththepublicorLEPindividuals: ___Inperson ___Telephonically ___Electronically(e.g.,viaemailorwebsite) ___Viacorrespondence ___Other: _____________________3.Doesyouragencyprovidefederalfinancialassistancetoanynon‐federalentities?(Federalfinancialassistanceincludesgrants,training,useofequipment,donationsofsurplusproperty,andotherassistance.Recipientsoffederalfundscanrangefromstateandlocalagencies,tononprofitsandotherorganizations.) ___Yes___No4.Ifyouragencydoesprovidefederalfinancialassistancetonon‐federalentities:a.DoyouhaveanactiveprograminplacetorequireyourrecipientsoffederalfinancialassistancetocomplywithTitleVIandlanguageaccessstandards?b.Doesyouragencyinformrecipientsoffederalfinancialassistancethattheyshouldbudgetforlanguageassistanceservices?c.Doesyouragencyinformrecipientsoffederalfinancialassistanceaboutwhichgrantscanbeused,inwholeorinpart,toimprovelanguageaccess?
 
2.IdentificationandAssessmentofLEPCommunities
ThefollowingseriesofquestionsaimstoidentifytheLEPpopulationyouserve:1.HowdoesyouragencyidentifyLEPindividuals?(Selectallthatapply) ___AssumeLEPifcommunicationseemsimpaired ___Respondtoindividualrequestsforlanguageassistanceservices ___Self‐identificationbynon‐English/LEPspeaker ___Askopen‐endedquestionstodeterminelanguageproficiencyonthephoneorinperson ___Useof“ISpeak”languageidentificationcards ___Basedonwrittenmaterialsubmittedtotheagency(e.g.,complaints) ___Wehavenotidentifiednon‐Englishspeakers/LEPindividuals ___Other(Pleasespecify) ___________________2.Doesyourprogramhaveaprocesstocollectdataon:a.ThenumberofLEPindividualsthatyouserve?b.ThenumberofLEPindividualsinyourservicearea?c.ThenumberandprevalenceoflanguagesspokenbyLEPindividualsinyourservicearea?
 
 ___Yes ___Yes ___Yes ___Yes ___No ___No ___No ___No3.Howoftendoesyouragencyassessthelanguagedataforyourservicearea?
 
 ___Annually ___Biennially ___Notsure ___Other:___________4.WhatdatadoesyouragencyusetodeterminetheLEPcommunitiesinyourservicearea?(Selectallthatapply) ___Census ___USDeptofEducation ___USDept.ofLabor ___StateAgencies ___Communityorganizations ___Intakeinformation ___Other:____________5.Doyoucollectandrecordprimarylanguagedatafromindividualswhentheyfirstcontactyourprogramsandactivities?
 
 ___Yes___No6.Ifyoucollectandrecordprimarylanguagedata,whereistheinformationstored?7.WhatisthetotalnumberofLEPindividualswhouseorreceiveservicesfromyourprogrameachyear?
 
8.HowmanyLEPindividualsattempttoaccessyourprogramsorserviceseachmonth?
 
9.HowmanyLEPindividualsuseyourprogramsorserviceseachmonth?10.Specifythetopsixmostfrequentlyencounterednon‐Englishlanguagesbyyourprogramandhowoftentheseencountersoccur(e.g.,2‐3timesayear,onceamonth,onceaweek,daily,constantly).Language:1.________________2.________________3.________________4.________________5.________________6.________________Encounterfrequency:1.________________2.________________3.________________4.________________5.________________6.________________
3.ProvidingLanguageAssistanceServices
ThefollowingsetofquestionswillhelpyouassesshowwellyouragencyisprovidinglanguageassistanceservicestoLEPindividuals:1.DoesyouragencycurrentlyhaveasysteminplacefortrackingthetypeoflanguageassistanceservicesitprovidestoLEPindividualsateachinteraction? ___Yes___No2.Whatdata,ifany,doyoumaintainregardinglanguageassistanceservices?(Selectallthatapply) ___Primarylanguageofpersonsencountered/served ___Useoflanguageassistanceservicessuchasinterpretersandtranslators ___Fundsorstafftimespentonlanguageassistanceservices ___Numberofbilingualstaff ___Costofinterpreterservices ___Costoftranslationofmaterialsintonon‐Englishlanguages ___Other(Pleasespecify):_______3.Doesyouragencyhaveasystemtotrackthecostoflanguageassistanceservices? ___Yes___No4.Whattypesoflanguageassistanceservicesdoesyouragencyprovide?(Selectallthatapply)(Note:Interpreters=oral,translators=writtendocuments) ___Bilingualstaff ___In‐houseinterpreters ___In‐housetranslators ___Contractinterpreters ___Phoneinterpretationservices ___Videointerpretationservices ___Languagebankordedicatedpoolofinterpreters/translators ___Volunteerinterpretersortranslators ___Interpretersortranslatorsborrowedfromanotheragency ___Other:

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