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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DALAM PEMBAYARAN REKENING LISTRIK ( STUDI PADA UNIT PELAYANAN PELANGGAN SEMARANG BARAT )

ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DALAM PEMBAYARAN REKENING LISTRIK ( STUDI PADA UNIT PELAYANAN PELANGGAN SEMARANG BARAT )

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Published by KARYAGATA MANDIRI

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Published by: KARYAGATA MANDIRI on Jun 09, 2012
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03/14/2014

 
LELJCVCV R@EKL]PG HPLJCQLV R@JLSLELEQ@]GLALR H@RPLVLE R@JLEKKLE ALJLNR@NMLSL]LE ]@H@ECEK JCVQ]CH
 
' Vqpac Rlal Pecq R`jlslele R`jlekkle V`nl}lek Ml}lq #
VH]CRVC
Aclophle v`mlklc vljlg vlqp vsl}lqpeqph n`es`j`vlchle R}ik}ln Vl}olel 'VC#rlal R}ik}ln Vl}olel Dlhpjqlv @hieincPect`}vcqlv Acrie`ki}iAcvpvpe ij`g ?VIESL NLGLELECECN ? F=L224<66
DLHPJQLV @HIEINCPECT@]VCQLV ACRIE@KI]IV@NL]LEK=2<2
 
 
cc
R@]V@QPOPLE VH]CRVC
Elnl R`espvpe ? VIESL NLGLELECEini} Ceaph Nlglvcv{l ? F=L224<66Dlhpjqlv ) Op}pvle ? @hieinc ) Nlelo`n`eOpapj R`e`jcqcle Vh}crvc ?
 
Leljcvcv R`ekl}pg Hpljcqlv R`jlsleleQ`}glalr H`rplvle R`jlekkle AljlnR`nmlsl}le ]`h`ecek Jcvq}ch ' Vqpac Rlal Pecq R`jlslele R`jlekkleV`nl}lek Ml}lq #Aiv`e R`nmcnmcek
 
?
 
A}v G Npvqldl Hlnlj* NNV`nl}lek* =6 V`rq`nm`} =2<2Aiv`e R`nmcnmcek*'A}v G Npvqldl Hlnlj* NN#ECR 230<266< <3;7= <22=
 
 
ccc
R@EK@VLGLE H@JPJPVLE POCLE
Elnl R`espvpe ? VIESL NLGLELECEini} Ceaph Nlglvcv{l ? F=L224<66Dlhpjqlv ) Op}pvle ? @hieinc ) Nlelo`n`eOpapj R`e`jcqcle Vh}crvc ?
 
Leljcvcv R`ekl}pg Hpljcqlv R`jlsleleQ`}glalr H`rplvle R`jlekkle AljlnR`nmlsl}le ]`h`ecek Jcvq}ch ' Vqpac Rlal Pecq R`jlslele R`jlekkleV`nl}lek Ml}lq #
 Q`jlg aceslqlhle jpjpv pocle rlal qlekklj =7 V`rq`nm`} =2<2
Qcn R`ekpoc ?<
 
A}v G Npvqldl Hlnlj* NN ' ․․․․․․․․․․#=
 
A}v Vpvcji Qiqi ]lgl}aoi* NQ ' ․․․․․․․․․․#6
 
A}l Si`vqcec* NVc ' ․․․․․․․․․․#

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