The automation of everyday office tasks is one of the key resultsof the electronic revolution. Word processors, spreadsheets,databases, accounting packages, networks, and e-mail are butsome of the innovations that have transformed the way we workin the late twentieth century.
Yet the very richness and diversity of these tools is the source of some of our most serious office problems. With tens of thousands of programs running on dozens of different kindsof computers and operating systems, often linked together by a variety of networks, the potential for incompatibilities isgreat.
Without doubt, the major change in the office scene over the past few decades is the introduction of InformationTechnology