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Assertiveness

Assertiveness

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Published by Naveen Eldose RN

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Published by: Naveen Eldose RN on Jun 10, 2012
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06/10/2012

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Assertiveness
Confirming confidently, positively. To defend 
one’s rights or opinions, sometimes with 
unnecessary zeal.
Chambers Dictionary
Expressing opinions or desires strongly and with confidence so that people take notice.
Oxford Advanced Learners Dictionary
 
 
Assertiveness
Passive Assertive Aggressive 
 
Assertiveness
Passive Assertive AggressiveStyle
Not expressing needsSelf-devaluingWaiting to be ledHonest, open, directRecognises own rights
Listens to others’ needs
 Domineering, insistingWin / loseNot listening
Non-verbalbehaviour
Small postureQuiet, hesitant voiceLittle eye contactUpright, balanced poseFirm, clear voiceSteady eye contactInterruptingLoudStaring, pointing
Language
Sorry to bother you …
 
 I can’t seem to …
 
 It’s only my opinion
 
 I believe/need/I’d like
 No
(when appropriate)Open questions
That won’t work 
 
You can’t be serious
 Your problem / fault 

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