TOTAL QUALITY MANAGEMENT

UNIT 1. INTRODUCTION
 Meaning of quality – orientation to customer satisfaction
 Scope of TQM
 Basics and Imperatives of TQM
 Cost of quality and its relevance to TQM
 Concept of Kaizen and continuous improvement

UNIT 2. STATISTICAL QUALITY CONTROL

 Concept of SQC
 Acceptance sampling and inspection plans
 Statistical process control
 Process capability studies

UNIT 3. PEOPLES ISSUES IN TQM

 Leadership issues
 Total employee involvement
 5 S concept
 Quality circles

UNIT 4. QUALITY MANAGEMENT SYSTEMS

 Quality audits
 Lead assessment & ISO - 9000

UNIT 5. QUALITY GURUS AND LEARNINGS FROM THEM

 Issues on quality by
o Demming
o Crosby
o Taguchi
o Juran

Books Recommended:
Total Quality Management (by) Besterfield (Pearson)
Production & Operations Management (by) S. N. Chary (TMH)