2

CMOS RAM can be identified on many motherboards as the chip labeled ____________?

BIOS

Real Time Clock

VIA

Intel

3
You need to replace a failed AT power supply in a workstation. Which of the
following statements are true and should be considered before replacing the failed
power supply with a new ATX power supply? (Choose two.)

An ATX power supply does not have a 12-volt output necessary for the CDROM.

The monitor may need to be upgraded as well.

The case design may not be compatible with the new ATX power supply.

The motherboard may not be compatible with the ATX power supply.

The current system hard drives may be incompatible with the power connectors of
the new power supply.

4
You are tasked with installing a new SCSI RAID controller in a system with a
Primary and Secondary IDE controller built into the motherboard. Since you need an
available IRQ, you decide to disable the Secondary IDE controller.

Which IRQ would you expect could then be used for the RAID controller?

IRQ 1

IRQ 15

IRQ 0

IRQ 7

5
In a Pentium 4 computer running on the Windows 2000 platform, how could you
identify all IRQs and I/O addresses already assigned to devices currently
installed on the system? (Choose all that apply.)

This is not relevant because Pentium 4 computers do not use IRQs or I/O
addresses.

Use the Windows 2000 Computer Management support tool to list them.

Use the System CMOS Setup Utility to display them.

Run MSCONFIG from Start|Run.

Use the Windows 2000 Device Manager to list them.

6
Which of the following symptoms indicate IRQ conflicts? (Choose all that apply.)

The mouse does not work.

The system frequently locks up.

The system audio sounds broken up.

When you use the modem, the printer doesn't work; otherwise, the printer is fine.

7
Which of the following are most likely to use a DMA channel? (Choose three.)

High-speed laser printer

SCSI adapter

Sound card

Wireless network access point

Floppy disk controller

Digital camera

8
For a system to be able to boot from a bootable CD-ROM disc, the BIOS must support
which standard?

PIO Mode 1
 ATAPI

Ethernet

UDMA

9
What are the two electrical types of SCSI cables? (Choose two.)

Single-ended

IEEE 1394

IEEE 1284

Bi-directional

Differential

10
Which of the following statements about SCSI devices is true?

SCSI devices require a terminator on the interface card.

SCSI devices require a terminator only on the first and last devices in the SCSI
chain.

SCSI hard drives usually use a 40-pin ribbon cable.

SCSI devices require a terminator on each device in the SCSI chain.

11
An LVD differential cable would likely be used for which of the following devices?

A computer monitor

A SCSI hard drive

An external DVD Burner

A high speed printer

12
A customer complains that her Uninterruptible Power Supply (UPS) often sounds an
audible alarm and that she loses power to her computer even with it plugged into
the UPS.

Which of the following might cause these problems? (Choose two.)

The computer's power supply is faulty.

The customer plugged a laser printer into the UPS.

The monitor is not UPS compliant.

The computer has a virus.

The UPS battery needs replacement.

13
A network file server is configured for RAID 1 fault tolerance using two 72GB SCSI
drives. What would be the effect on the system if a third disk drive of the same
size and design was installed in the system and all three drives were configured
for RAID 5?

The disk performance would drop due to the CPU overhead required to manage the
extra disk.

The system performance would improve and the storage capacity would double.

The system performance would improve at the expense of losing fault tolerance.

System disk storage capacity would triple.

14
After properly connecting the power and ribbon cables to a new hard drive that you
just installed in your three year old Pentium II computer, you startup the system,
enter the CMOS setup utility, and find that the system has not recognized the new
hard drive correctly. It only displays that it is 10,220MB, but it said on the box
that the drive is 80GB.

What steps should you take to resolve the discrepancy?

Replace the ribbon cable because the 80GB drive is incompatible with the old
ribbon cable.

Contact the motherboard manufacturer's Web site to see if a BIOS upgrade is

available. If so, download the update and flash the BIOS.

Check the drive jumper settings to make sure they are set for Master.

Use a boot disk to partition and format the drive. It will display correctly
after formatting.

15
John's supervisor wants to increase the overall performance of his 1.8GHz Pentium
4 server. He asked John to write a proposal for new disk drives and drive
controllers. There are several types John could specify.

Which type should John specify for best throughput performance?

EIDE

ESDI

SCSI Ultra320

ATA-133

16
Which of the following best describes BIOS?

Firmware

Software

RAM

CMOS

Hardware

17
Which of the following statements about the differences between ISA and PCI
slots/cards are true? (Select all correct statements.)

ISA slots are divided into two unequal segments.

ISA slots are more common in newer systems.

ISA cards are longer.

PCI cards are taller.

18
Motherboards provide ________ to supply ways to get data in and out of the
computer.

CMOS

CPU

I/O Ports

Expansion slots

19
Which of the following identifies a small, handheld computer?

LCD

PDA

CPU

CMOS

20
Which bus type is most commonly used in newer computers for video expansion cards?

AGP

PCI

ISA

EISA

21
Which of the following specifications of PCMCIA card slots is most likely to be
used for a hard drive on a laptop?

Type I or II

Type I, II, and III

Type I

Type II
22
You are performing a processor upgrade on a motherboard that takes a
slot-style CPU. Which of the following statements is NOT true?

The processor sits in some kind of retainer.

You must first release the ZIF lever to remove the old processor.

The CPU could be a Celeron, a Pentium III, or an Athlon.

If the CPU doesn't have a fan/heat sink attached, you'll need to attach one.

23
Which of the following specifications are used for hard disk drives? (Select
three.)

EISA

ESDI

EIDE

PCI

SCSI

ISA

24
You are updating a Pentium III 800 system with a faster, larger, SCSI-3hard drive
and SCSI-3 controller. You remove the old SCSI-2 drive controller card prior to
installing the new one. The new controller has several jumpers for different
configurations, including the IRQ number.

When you set the IRQ jumper, which two of the following IRQs are possibilities for
the new hard drive? (Select two.)

The same IRQ as the old controller

IRQ 13

IRQ 14

IRQ 12
25
You are installing a new hard drive, and you set the jumpers according to the
instructions. When you are ready to install the ribbon cable, what must be done to
connect it to the hard drive?

The power connector must be aligned with the red wire on the power cable.

The jumper settings on the drive must be set to select whether a straight data
cable or a cable with a twist is used.

The ISA connector on the disk controller card must be aligned properly in EISA-
type motherboard connectors.

The data connector must be aligned with the red stripe on the data cable to match
pin 1 on the hard drive.

26
Which of the following devices could be connected to and communicate through the
IDE controller? (Choose three.)

SCSI Hard Drive

ATAPI Tape Drive

ATAPI CD-ROM drive

Floppy drive

USB CD-RW drive

ATA-100 Hard drive

27
What did the ATAPI specification enable PC users to do? (Select two.)

Configure a CD-ROM drive as an EIDE drive.

Configure a CD-ROM drive to play CD-Audio disks.

Use a Sound Card in conjunction with computer functions.

Install up to two ATAPI devices on one interface.

Use SCSI CD-ROM drives in an ISA bus system.

28
A two-row, 15-pin D connector is typically used for which of the following
ports/devices? (Select all that apply.)

Graphics port

Parallel port

Midi port

Game Port

Network (AUI) port

Serial port

Joystick

29
You are installing a second serial port in a computer that already has a serial
port configured as COM1 and a parallel port configured as LPT1.

To configure the port as COM2, which Interrupt Request (IRQ) should you assign to
it?

IRQ 3

IRQ 5

IRQ 4

IRQ 7

30
Which of the following connector types is often referred to as a PS2 connector?

DB-9

Mini-DIN

RJ-11

Centronics
31
In a PC/AT-type computer, what allows Interrupt Request (IRQ) 15 to have a higher
priority than IRQ 3?

The interrupt controller assigns IRQs 0,1, and 2 to system functions that don't
use bus slots, allowing important devices like hard-drive controllers to be
assigned priority while still using IRQ 15.

The interrupt controller always interprets a higher number as a higher-priority

request.

IRQ 2 acts as a gateway for a block of eight interrupts, including IRQ15.

The interrupt controller gives a higher priority to "new" interrupts, such as 15,
which only serve higher-priority 16-bit adapters.

The second interrupt controller gives high priority to interrupts 8-15 to

encourage designers to create adapter boards that do not use 0-7.

32
A female DB-25 connector (also called a 25-pin "D" connector) is most often used
for which of the following?

MIDI port

Game/Joystick Port

Graphics port

Parallel port

Network (AUI) port

Serial port

33
You are installing a NIC (network interface card) into a desktop computer that
already has two serial ports configured as COM1 and COM2 and a parallel port
configured as LPT1. All 16-bit Interrupt Requests (IRQs) (8-15) are assigned to
other devices.

Which interrupt should you assign for the NIC?

IRQ 7

IRQ 5

IRQ 4

IRQ 3
34
Larry's supervisor asked him to install a modem into his PC. Which of the
following Interrupt Request (IRQ) settings for the modem would NOT normally cause
a resource conflict?

IRQ 1

IRQ 14

The same IRQ setting as the modem in another computer

IRQ 10

IRQ 6

35
Which of the following cables/connector types are used for SCSI devices? (Select
three.)

High-density, 68-pin connector

IEEE 1284 cable

DB-25 female connector

50-pin internal cable

9-pin "D"

36
Roberta's supervisor has asked her to daisy-chain five SCSI devices to her
computer. Which of the following methods can she use to accomplish this?

Attach each of the devices together by SCSI cable in any sequence, with
termination on the SCSI controller.

Attach each of the devices together by SCSI cable, in any sequence, with both
ends of the SCSI bus terminated.

Attach each of the devices together by SCSI cable in a required sequence.

Attach each of the devices together by SCSI cable, in any sequence, with one end
of the SCSI bus terminated.
37
Which of the following ports on the main system unit of a computer are MOST likely
to use "D" connectors (which are also referred to as "DB" connectors)? (Select
four.)

Graphics/Monitor

USB

Keyboard

Serial Pointing device

Network (10Base-T)

PS-2 Pointing device

Serial

Parallel

38
You are upgrading components in a computer to refurbish it. The motherboard and
BIOS are three years old and you are concerned that the BIOS may not properly
support some of the components you want to install.

Which component might require updating Flash ROM contents before the installation
will work properly?

Graphics card for 1600 x 1200 display

128MB of physical SDRAM

100Base-TX network adapter

56K modem

DVD-ROM drive

80 GB hard drive

39
Walter is upgrading his computer. He is adding a second IDE hard drive that needs
to be configured. He put the second drive on the same data cable as the first, and
made sure that a power cable was connected to both drives. When he powered the
system up, it didn't recognize either drive.
What does Walter need to know to correct the situation?

The Delayed Start command needs to be activated for the new drive. This allows
the original drive to spin up first and minimizes the load on the power supply.

Each drive needs its own interface card to access the system bus.

The secondary hard drive will need to have CAM-ATA (Common Access Method)
software drivers loaded in order to be recognized by the primary drive.

Both drives must have a different designation, one as master and the other as
slave. Changing jumpers on the drives usually fixes this problem and prevents
having two competing drive controllers.

40
You are installing two hard drives in a new PC. There are no drives installed when
you start, and there is a primary IDE controller and a secondary IDE controller
available. Each drive is to be partitioned with a primary and an extended/logical
partition. Each drive will be on a separate drive controller.

In this configuration, what is the default drive letter of the extended/logical

partition on the drive on the primary IDE controller?

41
SCSI devices use which of the following to connect to each other and the
controller? (Select all that apply.)

Ribbon cable with 34-pin connectors

Ribbon cable with 50-pin connectors

68-pin HD "D" connector

50-pin Centronics connector

DB-25 female connector

Ribbon cable with 40-pin connectors

 36-pin Centronics connector

42
Which of the following aspect ratios (resolutions) is used to display SVGA
graphics?

1280 x 1024

640 x 480

1024 x 768

1600 x 1200

800 x 600

43
You are installing an internal modem in a computer at your office. The computer
supports serial ports COM 1 through COM 4 and parallel ports LPT1 and LPT 2. The
computer already has COM 1 configured for a serial mouse, and LPT 1 configured for
a parallel printer port.

Which port or ports can be configured for the modem?

COM 3 only

COM 4 only

COM 3 or COM 4

COM 2, COM 3, or COM 4

COM 2 only

COM 2 or COM 4

44
You are installing a computer for inventory control at a warehouse. Three serial
devices must work on the same computer: a mouse, a modem, and a serial barcode
scanner.

Which of the following are valid configurations? (Select two.)

COM 1=serial mouse, COM 2=open, COM 3= serial barcode reader, COM 4= Modem
 COM 1=serial mouse, COM 2=serial barcode reader, COM 3=Modem, COM 4= open

COM 1=serial mouse, COM 2= serial barcode reader, COM 3=open, COM 4= Modem

COM 1=serial mouse, COM 2= Modem, COM 3=open, COM 4= serial barcode reader

COM 1=serial barcode reader, COM 2=Modem, COM 3=serial mouse, COM 4=open

45
You are trying to run a computer program that requires the display to be set to
IBM VGA Graphics mode resolution. You start the program and the image is small and
hard to read.

For which display resolution is your computer presently set? (Choose all that
apply.)

640 x 480, 16 color

800 x 600, 256 color

1024 x 768, 16 color

640 x 480, 256 color

46
What two settings for a device are expressed in hexadecimal format? (Choose two.)

I/O Port

Memory

DMA

IRQ

47
The computer you are working on has two IDE hard drive interfaces built in to the
motherboard. What are these interfaces called?

ATA-1 and ATA-2

primary and secondary

master and secondary

master and slave

48
Which of the following are features of docking stations but not port replicators?
(Choose all that apply.)

Drive bays

Mouse port

Keyboard port

ISA or PCI expansion slots

Parallel port

VGA port

USB port

Serial port

49
You are trying to configure a laptop to use a PC-card external hard drive. When
the PC-card is inserted into the laptop, it takes up both PCMCIA slots.

What type of PC card is it?

Type III

Type II

Type IV

Type I

50
What are characteristics of a laptop active matrix LCD display?

Active matrix displays are not as clear as a passive matrix display.

Active matrix LCD displays use less power than passive matrix displays.

Active matrix displays have a sharper image than passive matrix displays.

Active matrix displays are limited to 256 colors.

51
Refer to the exhibit and identify the VGA port.

Figure C

Figure B

Figure A

Figure D

52
Which of the following is true about installing DIMMs?

You must line up the cutout end of the DIMM with the correct end of the memory
socket.

You must install DIMMS in matching pairs.

You push the DIMM straight down into the socket.

You insert the DIMM at a 35-degree angle.

53

Identify the port on the exhibit that you would most commonly use to connect a
printer to your computer.

Figure C

Figure A

Figure B

Figure D

54
Robin has connected four USB devices through a USB hub to her computer. How many
Interrupt Requests (IRQs) are required?

55
Refer to the exhibit and identify the mini-DIN connector.

Figure B

Figure D

Figure A

Figure C

56
When you are choosing a new hard drive, which of the following performance
measurements should you evaluate as having the most impact on system performance?

Latency

Transfer Rate

Average Seek Time

Average Access Time

56
When you are choosing a new hard drive, which of the following performance
measurements should you evaluate as having the most impact on system performance?

Latency

Transfer Rate

Average Seek Time

 Average Access Time

56
When you are choosing a new hard drive, which of the following performance
measurements should you evaluate as having the most impact on system performance?

Latency

Transfer Rate

Average Seek Time

Average Access Time

57
Which of the following are ways to designate a hard drive as a slave? (Select all
that apply.)

Set the dip switch on the hard drive to Slave instead of Master.

Set the Master jumper to Off.

Connect the hard drive to the motherboard using the Slave connector portion of a
Cable Select cable.

Designate it as Slave in the BIOS Setup.

58
You are adding a third SCSI drive to an array and need to set the SCSI ID to
three. To set the jumper, you must know the binary equivalent.

Which of the following is the binary equivalent of three?

011b

010b

111b

000b
59
Which of the following are true statements about SATA? (Choose all that apply.)

Transfer rates are approximately 150MB/sec.

SATA uses the same cables as the ATA-100 Drives.
There are no master/slave settings necessary.
Maximum SATA cable length is 1 meter.

60
The company you have been contracted to presently has a file server with a RAID-5
disk subsystem, dual Pentium III Xeon CPUs, 128MB SDRAM and a 10Base-T NIC. The
network uses a UTP CAT 5e cabling and a 10/100Base-TX switch.

Which of the following would improve performance for the file server in this
network? (Choose all that apply.)

Upgrade the Network Interface card to 100Base-TX.

Replace the RAID 5 with a RAID 1 mirror.

Add 256MB RAM.

Upgrade the Power Supply to 400W.

61
Which statements about overclocking a CPU are true? (Choose two.)

When you overclock your system, the processor generates more heat.

To overclock a system, you need a faster hard drive.

Overclocking your system can damage components.

When you overclock a system, the hard drives operate faster.

Overclocking will not make your computer run any faster.

62
Which components in a computer are typically NOT designed to be upgraded? (Choose
two.)

Motherboard Chipset

CPU L1 Cache
 Hard Disks

Power Supply

BIOS

63
Bill has a Pentium II, 233MHz computer with 64MB SDRAM and a 10GB hard drive. The
video card is a 1X AGP, 4MB card. The system uses a 250W ATX power supply that is
three years old. Bill wants to replace the motherboard and CPU to upgrade the
system to a 2.4 GHz Pentium 4.

What issues should he be concerned about prior to making the upgrade? (Choose
two.)

The video card is an original AGP form and needs to be replaced.

The Power Supply probably does not have the ATX12V connector necessary for the
new motherboard and will have to be replaced.

The memory modules are probably incompatible with the Pentium 4 and may also need
to be replaced.

The hard drive is too small for the Pentium 4 and needs to be upgraded as well.

64
Bill's brother upgraded his computer by replacing his Pentium II, 300MHz CPU and
motherboard with a Pentium 4, 2.2GHz CPU and compatible motherboard. His brother
gave him the old components saying Bill can use them in his computer. Bill removed
the RAM from his brother's old motherboard and installed it into his Pentium III,
800MHz system. The chips fit properly in the DIMM sockets. However, now when Bill
boots his computer, it locks up.

What is the most likely cause of the system lock-ups?

Bill installed the memory backwards.

Bill's motherboard is incompatible with SDRAM.

The memory modules from the Pentium II are most likely PC66 and need to be PC133
for the Pentium III, 800MHz system.

The memory modules are bad, probably due to ESD.