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50021804 Reliance Fresh Customer Satisfaction

50021804 Reliance Fresh Customer Satisfaction

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Published by Neer Prajapati

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Published by: Neer Prajapati on Jun 15, 2012
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06/15/2012

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A COMPREHENSIVE STUDY ON RETAIL INRELIANCE FRESH
REPORT SUBMITTED IN PARTIAL FULFILLMENT OF REQUIREMENTFOR POST GRADUATE PROGRAMME IN MANAGEMENTBY
Dyutismita Sarkar (EIILM/PGP/09-10/D031)
UNDER THE GUIDANCE OF
Prof. Poulami Sengupta
EIILM, Kolkata&
Mr. Sobhan Banerjee
Deputy Manager, HR, Reliance Retail Ltd.7,Wood Street,3
rd
Floor.Kolkata-700016
Eastern Institute for Integrated Learning in Management6, Waterloo Street, Kolkata – 700069
A Comprehensive Study on Retail in Reliance FreshPage 1
 
June, 2010
ACKNOWLEDGEMENT
With due respect I acknowledge the humble efforts of the following persons:
Mr. Sobhan Banerjee, Deputy Manager, HR, Reliance Retail Ltd.
Mr. Palash Chakroborty, Store Manager of Reliance Fresh(Deshapriyo Park store)
I am grateful to
Dr.
 
R.P Banerjee-Director of EIILM, Kolkata
and
Dr.Ishita Dutta Roy-Dean Academics of EIILM, Kolkata
for giving me anopportunity to study at EIILM and complete my two months Summer Internship Programme.I also express my utmost respect and honour to the
PLACEMENTDEPARTMENT OF EIILM
for placing me at RELIANCE FRESH for twomonths.I am equally thankful to
Prof. POULAMI SENGUPTA,
my Internal Guidefor her continuous support and cooperation in order to help me complete this project with ease.ONCE AGAIN THANK YOU ALL FOR YOUR HUMBLENESS, LOVEAND SUPPORT.
A Comprehensive Study on Retail in Reliance FreshPage 2
 
DECLARATION
The study on “CUSTOMER’S SATISFACTION”, submitted by me in partialfulfillment of the requirement for PGPM from EIILM is an original work of mine. I declare that this project has not been published previously elsewhere; itis the result of my own effort & has been taken fully for academic purpose. Alleducation materials consulted in the course of the study have been declared inthe reference. I have done this work independently under guidance of our External Guide: Mr. Sobhan Banerjee, Deputy HR, Reliance Retail Ltd. and myInternal Guide: Prof. Poulami Sengupta, Faculty of EIILM, Kolkata. This work has not been submitted in full or part to many Institute or University for theaward of any degree or diploma.
 __________________ Dyutismita Sarkar
A Comprehensive Study on Retail in Reliance FreshPage 3

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