CUSTOMER RELATIONSHIP MANAGEMENT

4098011031
4098029040

(CustomerCentric)

Ex:

CRM
1.CRM:
IT

Mobile SalesField Service

2.CRM:

(Data Warehouse) (OLAP)
(Data Mining)(BI)

3.CRM:

CRMcomputer
telephony integration centerCTI call center

CRM

CRM

1/5

VoiceGOApp

QR Code

http://zh.wikipedia.org/wiki/%E5%AE%A2%E6%88%B7%E5%85%B3%E7%B3
%BB%E7%AE%A1%E7%90%86
http://wiki.mbalib.com/zhtw/%E5%AE%A2%E6%88%B7%E5%85%B3%E7%B3%BB%E7%AE%A1%E7
%90%86
http://mypaper.pchome.com.tw/kctrussell/post/1313077343
http://www.dsc.com.tw/newspaper/45/45-6.htm
http://angus-crm2008.blogspot.com/2008/03/crm_22.html
http://www.digitimes.com.tw/tw/things/shwnws.asp?cnlid=15&cat=10&cat1=10&i
d=0000260095_PYB1CJ1L84Q9RH678W0Y8