There are three major key issues in benefits administration: communication about thebenefits program, claims processing, and cost containment. Discuss each of them. Also statewhich is the most critical and why?
Employees benefits are basically the part of the total compensation package, other than payfor time worked, provided to employees in whole or in part by employer payments, e.g. life
insurance, pension, workers’ compensation, vacation. The administration of these benefits
has a significant importance in these compensation plans. Benefit administrators do morethan plan what benefits to offer and to whom. They must take care of the benefit package thatis in effect. This administrative task consists of communication about the benefits program,claims processing, and cost containment. We are going to discuss all of them one by one.
Communication about benefits programs:
Communication is required to reduce the complexity of the benefits programs and puttingresources to explain it to the employees. Whenever you need to communicate the benefitsprogramme to the employees and stockholders you have to keep in mind that there are threemajor elements of effective communication. Whenever company is going to launch a benefitprogram, it must spell out its benefit objectives and ensure communication achieve theobjectives. The second element that the company should seek for the communication isappropriate medium of communications. More effective medium will resultant into the hugesuccess for the benefit program. Here a factor is required that the message should match withthe medium applied. The possible medium for the organisation are:
Use of intranet
an internal organizational online Web through which allforms of communication within the organization can be streamlined
Streamlined call center operationThe all the possible methods of communication are Employee handbook, personalized benefitstatements, Meetings with employees, Multi-media presentations, Intranet and Streamlined
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