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Improve Your Communication Skills

Improve Your Communication Skills

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Published by LollipopLouise

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Published by: LollipopLouise on Jun 19, 2012
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06/19/2012

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Improve YourCommunication Skills
By
Dr. Stephen D. Boyd, CSP
 
About the Author
Dr. Stephen D. Boyd is a powerful speaker who does presentations throughout NorthAmerica. He does seminars and workshops on such topics as presentation skills, effec-tive listening, creativity, and the power of the spoken word.In addition to conducting workshops, Dr. Boyd also enjoys giving keynote, after-dinner,humorous, and motivational speeches. Not only does he love speaking in front of others,he loves speech competitions. Since 1970, when he won the Toastmasters Internationalspeech contest, he’s coached state and national speech champions.Dr. Boyd is a graduate of the University of Illinois and a member of the National Speak-ers Association. For more information about Dr. Boyd’s energizing and entertainingwork, you can browse his web site athttp://www.sboyd.com.
 
Contents
Exercise1:Work as a TeamExercise2:Communicate with Diverse PopulationsExercise3:Feel Empathy
Exercise4:Remember NamesExercise5:Listen for ContentExercise6:Overcome Bad Habits
Exercise7:Be SpecificExercise8:Use Open QuestionsExercise9:Speak with VarietyExercise 10:Follow DirectionsExercise 11:Use Strategies to Communicate SuccessfullyExercise 12:Understand Body LanguageExercise 13:Use Proper GrammarExercise 14:Use Gestures EffectivelyExercise 15:Use Eye Contact and Space
Exercise 16:Improve Your Telephone VoiceExercise 17:Speak ClearlyExercise 18:Focus on the PhoneExercise 19:Improve Your Telephone EnvironmentExercise 20:Handle Problem Calls
Exercise7:Be SpecificExercise8:Use Open QuestionsExercise 13:Use Proper Grammar Questions

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