In any office, you’ll meet and interact with a variety of peopleevery single day. It’s important for you to be aware that many of these people will most likely be quite different from you insome ways; it’s also important that you take these differencesinto account when you communicate with them. This study unit is designed to help you develop successful,
rewarding, and professional relationships with all of those
you interact with in the workplace. Understanding and appre-ciating
cultural, gender, ethnic, and personality differenceswill help you grow both in your personal relationships and your career.
One fact you’ll explore in this unit is that your interactions
with others are never limited to words. The old saying
“Actions speak louder than words” contains a lot of truth.In interpersonal relations, your body language, or
is often as important—if not more important—
than verbal communication. In fact, according to some
communications experts, 7 percent of any message we sendis conveyed through our words, 38 percent comes throughour tone, and 55 percent is communicated through our body language. You read that correctly—55 percent!
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When you complete this study unit, you’ll beable to
•Explain the components of communication, includingeffective listening and observation•List and describe multiple defense mechanisms that actas barriers to effective communication•Describe personal traits essential for successfulinterpersonal relations•Outline the components of the
communication feedback loop
•List and describe at least six components of effectiveoral communication•Recognize prejudice, discrimination, or insensitivity ininterpersonal relations•Define
or nonverbal communication, anddescribe the role it plays in communication