Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Standard view
Full view
of .
Look up keyword or section
Like this
P. 1
Interpersonal Communication Skills

Interpersonal Communication Skills

Ratings: (0)|Views: 2,273|Likes:
Published by LollipopLouise

More info:

Published by: LollipopLouise on Jun 19, 2012
Copyright:Attribution Non-commercial


Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less





Study Unit
InterpersonalCommunication Skills
Tamra Orr
About the Author
 Tamra Orr is a full-time educational author in the Pacific Northwest.
She has written more than 200 nonfiction books as well as multipleground and online courses in many subjects. She also has acquired years of experience behind a customer service desk. Tamra has adegree in education/English and has taught in multiple settings.
In any office, you’ll meet and interact with a variety of peopleevery single day. It’s important for you to be aware that many of these people will most likely be quite different from you insome ways; it’s also important that you take these differencesinto account when you communicate with them. This study unit is designed to help you develop successful,
rewarding, and professional relationships with all of those
 you interact with in the workplace. Understanding and appre-ciating
cultural, gender, ethnic, and personality differenceswill help you grow both in your personal relationships and your career.
One fact you’ll explore in this unit is that your interactions
with others are never limited to words. The old saying
“Actions speak louder than words” contains a lot of truth.In interpersonal relations, your body language, or
is often as important—if not more important— 
than verbal communication. In fact, according to some
communications experts, 7 percent of any message we sendis conveyed through our words, 38 percent comes throughour tone, and 55 percent is communicated through our body language. You read that correctly—55 percent!
P evi    ewP evi    ew
When you complete this study unit, you’ll beable to
Explain the components of communication, includingeffective listening and observationList and describe multiple defense mechanisms that actas barriers to effective communicationDescribe personal traits essential for successfulinterpersonal relationsOutline the components of the
communication feedback loop
List and describe at least six components of effectiveoral communicationRecognize prejudice, discrimination, or insensitivity ininterpersonal relationsDefine
body language,
or nonverbal communication, anddescribe the role it plays in communication

You're Reading a Free Preview

/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->