Communities help organize ideas and questions into logical groups with each community having its own focus and unique ideas and questions. Professional Edition organizations canhave only one internal ideas community. All other editions can have up to 50 communitiesshared between ideas, answers, and Chatter Answers.
The Community application includes the ideas and answers features. The Community appis available in the Force.com app menu.
A community expert is a member of the community who speaks credibly and authoritatively on behalf of your organization. When a community expert posts a comment or idea, a uniqueicon () displays next to his or her name so other community members can easily identify credible information within the community. The Salesforce administrator can designate asmany community experts as necessary.
If you dislike an idea, you can click
to subtract 10 points from its overall score anddecrease the idea's overall popularity ranking. You cannot demote the same idea more thanonce, and after you demote an idea you cannot promote it. An idea can have negative overallpoints if more users demote the idea than promote it.
The half-life setting determines how quickly old ideas drop in ranking on the Popular Ideassubtab, to make room for ideas with more recent votes. A shorter half-life moves older ideasdown the page faster than a longer half-life. This setting affects all communities in yourorganization.
Ideas are suggestions posted by the members of an ideas community. For example, if the focusof a particular community is
Ideas for car features,
an appropriate idea for that community might have the title
Insulated cup holders that keep your beverage hot or cold.
Or, if thefocus of a particular community is
Ideas for our company's employee benefits,
an appropriateidea for that community might have the title
On-site day care.
A point is a unit of measurement that represents the popularity of an idea. Each vote for anidea is worth ten points (promote adds 10 points and demote removes 10 points). An idea'stotal number of points displays to the left of the idea.
On the Popular Ideas subtab, ideas are sorted by an internal calculation that reflects the ageof an idea's positive votes. Regardless of an idea's static total number of points, ideas withnewer positive votes display higher on the page than ideas with older positive votes. Thisallows you to browse ideas that have most recently gained popularity, with less precedencegiven to long-established ideas that were positively voted on in the past. For more information,see the terms Point and Half-life.
If your organization has a Customer Portal or partner portal, you can add the Ideas tab toeither or both portals so that portal users can participate in their own Salesforce CRM Ideas