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certways ITILF2011 Exam - The ITIL Foundation - 2011

certways ITILF2011 Exam - The ITIL Foundation - 2011

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certways offers ISEB ITILF2011 questions and answers for your The ITIL Foundation - 2011 exam preparation. Download ITILF2011 free sample to check the quality.
certways offers ISEB ITILF2011 questions and answers for your The ITIL Foundation - 2011 exam preparation. Download ITILF2011 free sample to check the quality.

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Published by: certways on Jun 23, 2012
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Leading the way in IT testing and certification tools, www.CertWays.com
- 2 -
Important Note, Please Read Carefully
Other ITILF2011 products
A) Offline Testing engineUse the offline Testing engine product topractice the questions in an exam environment.Build a foundation of knowledge which will be useful also after passing the exam.
Latest Version
We are constantly reviewing our products. New material is added and old material isrevised. Free updates are available for 90 days after the purchase. You should check yourmember zone at ITILF2011 and update 3-4 days before the scheduled exam date.Here is the procedure to get the latest version:1.Go towww.ITILF2011.com2.Click on
Log in
3.The latest versions of all purchased products are downloadable from here. Just click thelinks.For most updates,itisenough just to print the new questions at the end of the newversion, not the whole document.
Feedback
If you spot a possible improvement then please let us know. We always interested inimproving product quality.Feedback should be send to feedback@ITILF2011.com. You should include thefollowing: Exam number, version, page number, question number, and your login Email.Our experts will answer your mail promptly.
Copyright
Each iPAD file is a green exe file. if we find out that a particular iPAD Viewer file isbeing distributed by you, ITILF2011 reserves the right to take legal action against youaccording to the International Copyright Laws.
Explanations
This product does not include explanations at the moment. If you are interested inproviding explanations for this exam, please contact feedback@ITILF2011.com.
 
Leading the way in IT testing and certification tools, www.CertWays.com
- 3 -
www.ITILF2011.com Q: 1 Which one of the following is the BEST description of aservice level agreement (SLA)?
A. The part of a contract that specifies the responsibilities of each partyB. An agreement between the service provider and an internal organizationC. An agreement between a service provider and an external supplierD. An agreement between the service provider and their customer
Answer: Dwww.ITILF2011.com Q: 2 Which one of the following is NOT part of the servicedesign stage of the service lifecycle?
A. Designing and maintaining all necessary service transition packagesB. Producing quality, secure and resilient designs for new or improved servicesC. Taking service strategies and ensuring they are reflected in the service designprocesses and the service designs that are producedD. Measuring the effectiveness and efficiency of service design and the supportingprocesses
Answer: Awww.ITILF2011.com Q: 3 Which one of the following activities are carried outduring the "Where do we want to be?" step of the continual service improvement(CSI) approach?

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