While it is important that you read and understand your
handbook, we understand that it isoften easier to call us to obtain information – so we have a team of Personal Advisers to helpyou. You should always call them on 0800 364 524 when you need
so we can helpyou to understand the extent of your cover before you incur any
Quick reference guide for important information
Personal Advisory Team 0800 364 524
Available: Monday to Friday 8am to 8pm – Saturday 9am to 5pm.
If your corporate cover ends call 0800 028 2915
If your corporate healthcare cover ends, you can continue with us on a personal
. Justcall our team of advisers on 0800 028 2915 to discuss your options. We’re available to takeyour call between 8am and 8pm Monday to Friday and between 9am and 1pm on Saturdays.Please see section15for full terms and conditions.
Health at Hand 0800 003 004
Available: day or night, 365 days a year.Our health information service. See page49.
Available: day or night, 365 days a year.For information on member offers, products and travel insurance.
We may record and/or monitor calls for quality assurance, training and as a record of our conversation
We are committed to giving customers access to our products. To contact us by Text Relay onany of the numbers listed in this handbook just prefix the number listed with 18001.For example, our team of Personal Advisers can be contacted by Text Relay on18001 0800 364 524 and ‘Health at Hand’ can be contacted on 18001 0800 003 004.
If you would like to receive this handbook or any other of our literature in large print, audio (CD or tape) or Brailleformat, please contact us.