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: PDCA
:
1. QBQ! The Question Behind the Question: Practicing Personal Accountability in
business and in Life (John G. Miller) ISBN:9780399152337, 2004
2. Asking the Right Questions: A Guide to Critical Thinking (Browne, M. Neil/ Keeley,
Stuart M.) ISBN9780205111169, 10th Edition, 2011
3. Two-way communication Model: Educational Administration: Concepts and
Practices (Fred C. Lunenburg, Allan C. Ornstein): ISBN: 9780495115854, 5th
Edition, 2007, P178
4. ,,,,

5. ((Johari Window), Joseph Luft Harry Ingham

1955
6. ,
The Peter Principle(Laurence J. Peter, ISBN: 1568491611, 1st edition.
1969,P25): An Important Clue: In time I saw that all such cases had a common
feature. The employee had been promoted from a position of competence to a
position of incompetence. I saw that, sooner or later, this could happen to every
employee in every hierarchy. :

Aug/14/2012, Casey Jen