November 2011
|Compiled by Addisalem Tesfaye Gebrekidan
H
UDUMA
S
TRENGTHENING
C
ITIZEN
F
EEDBACK
FOR
THE
A
CHIEVEMENT
OF
THE
MDG
S
TABLE OF CONTENTSBACKGROUND, OBJECTIVE,METHDOLOGY……………………………………………………………………………3SECTION I: INTRODUCTION...............................................................3
The Role of ICTs in Development.......................................................................4
Why Mobile Telephony.........................................................................................................6
Using ICTs to support citizen participation in the development process...............7
SECTION II: HUDUMA.......................................................................8
What does it entail..........................................................................................9
Focus Areas....................................................................................................................11
How the system works...................................................................................11
The Model.......................................................................................................................12
Benefits of Huduma.......................................................................................15
Requirements for the System to work effectively in Ethiopia...........................................15
SECTION III: COMMUNITY ORGANISING...........................................16
Objectives.....................................................................................................16
Rationale........................................................................................................................17
Engagement Strategy....................................................................................17
Media Training................................................................................................................17Videos and Stills........................................................................................................18Radio/Audio...............................................................................................................18Print/Text...............................................................................................................19
The Platform and Communities.......................................................................20
Branding.........................................................................................................................20Remarks………………………………………………………………………………………………………………………………………………… 20
SECTION IV: PATRNERSHIPS MAPPING............................................21
Objectives.....................................................................................................21
Why Partnerships............................................................................................................21
Proposed Partnerships...................................................................................22
State Actors....................................................................................................................22Technology Partners......................................................................................................24Community Engagement and Outreach Partners.............................................................26Media and Communications partners..............................................................................27
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Bibliography_________________________________________________________________________________30Annex: BudgetBackground
The UN Country Team inEthiopia has been afrontline partner of theFederal DemocraticRepublic of Ethiopia (FDRE)throughout PASDEP and iscommitted to do evenmore to realize theobjectives of GTP, i.e. toharness ICT as tools forinformation dissemination;for enhancing theparticipation of citizens inthe development process;and for promotingaccountability andresponsiveness of government. This study aims to pilotand scale up a citizenmonitoring and feedbacksystem called
Huduma
. The objective of
Huduma
isto harness and amplifycitizens’ voices on theperformance of publicservices and theaccountable use of publicresources, harnessingtechnologies asempowering tools. Throughthis innovation, thecitizens’ voices will bechannelled to the relevantauthorities for action, andwill form the basis forinteraction betweengovernment and citizens. This process is aimed atcreating a direct channelfor engagement betweencitizens and duty bearersfor increased and effectiveservice delivery, and MDGattainment at thedecentralised level.
Objective
The purpose of this studyis to assess the processand practical requirementsto implement a system forcitizen feedback,
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