EMPLOYEE JOB SATISFACTION
According to Kusku
, employee job satisfaction reflects the degree to which the individual’s needs and
desires are met.
) defined job satisfaction as an attitude, which results from balancing and summation of many specific likes dislikes experienced in connection with the job.
Employee satisfaction drives customer satisfaction
Employee satisfaction is also a prerequisite for staff retention.
Measures to improve employee job satisfaction:
Establish open lines of communication.
Empower the employees.
Show trust in your team by giving them the authority to make decisions and be available when needed.
Stand up for employees. Support your staff when they encounter roadblocks.
Provide advancement opportunities.