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Service Delivery-customers Role

Service Delivery-customers Role

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Published by tom george

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Categories:Types, Business/Law
Published by: tom george on Jul 01, 2012
Copyright:Attribution Non-commercial

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05/13/2014

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SERVICE DELIVERY- CUSTOMERS ROLE- CASELETS
 
SCENE 1
 Guest A called the desk right after check-in to reportthat his TV was not working and that the light overthe bed was burned out; both problems were fixedimmediately. Later the hotel staff brought him afruit tray to make up for the inconvenience.Guest B did not communicate to management untilcheckout time that his TV did not work and he couldnot read in his bed. His complaints were overheardby guests checking in, who wondered whether theyhad chosen the right place to stay.
 
SERVICE DELIVERY- CUSTOMERS ROLE-CASELETS
SCENE 2
Client A organized into categories the
information necessary to do his taxes and hasprovided all the documents requested by theaccountant.Client B has a box full of papers and receipts,
many of which are not relevant to her taxes
but which he brought along “just in case
 
SERVICE DELIVERY- CUSTOMERS ROLE-CASELETS
 
Customer A calls in the Inverter Maintenance
Services for monthly maintenance of the
inverter battery.Customer B having called in the InverterMaintenance Services a few times earlier
learns what is required to be done and prefers
to do it himself subsequently

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