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Quality Management System

Quality Management System

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Published by Gabbar Singh Raja

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Published by: Gabbar Singh Raja on Jul 02, 2012
Copyright:Attribution Non-commercial


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Quality management system
The term Quality management has a specific meaning within many
business sectors. This specific definition, which does not aim to
assure 'good quality' by the more general definition (but rather to
ensure that an organisation or product is consistent), can beconsidered to have four main components: quality planning,qualitycontrol,quality assuranceand quality improvement. Quality
management is focused not only on product/ service quality,but also
the means to achieve it. Quality management therefore uses quality
assurance and control of processes as well as products to achievemore consistent quality.
Quality management is a recent phenomenon. Advanced civilizations
that supported the arts and crafts allowed clients to choose goodsmeeting higher quality standards than normal goods. In societieswhereartresponsibilities of a master craftsman (and similarly for
artists) was to lead their studio, train and supervise the on, the
importance of craftsmen was diminished as mass production and
repetitive work practices were instituted. The aim was to produce
large numbers of the same goods. The first proponent in the US forthis approach wasEli Whitney
who proposed (interchangeable) parts
manufacture for muskets, hence producing the identical components
and creating a musket assembly line. The next step forward waspromoted by several people includingFrederick Winslow Tayloramechanical engineer who sought to improve industrial efficiency. He
is sometimes called "the father of scientific management." He wasone of the intellectual leaders of the Efficiency Movement and part of his approach laid a further foundation for quality management,
including aspects like standardization and adopting improvedpractices.Henry Ford
also was important in bringing process and
quality management practices into operation in his assembly lines. In
Germany,Karl Friedrich Benz,often called the inventor of the motorcar, was pursuing similar assembly and production practices, although
real mass production was properly initiated in Volkswagen after
World War II. From this period onwards, North American companies
focused predominantly upon production against lower cost with
increased efficiency.
Quality management adopts a number of management principles that
can be used by top management to guide their organizations towards
improved performance. The principles include:
Customer focus
Since the organizations depend on their customers, therefore they
should understand current and future customer needs, should meetcustomer requirements and try to exceed the expectations of customers.
An organization attains customer focus when all people in
the organization know both the internal and external customers andalso what customer requirements must be met to ensure that both the
internal and external customers are satisfied.
Leaders of an organization establish unity of purpose and direction of 
it. They should go for creation and maintenance of such an internalenvironment, in which people can become fully involved in achieving
the organization's quality objective.
Involvement of people
People at all levels of an organization are the essence of it. Their
complete involvement enables their abilities to be used for the benefit
of the organization.
Process approach
The desired result can be achieved when activities and relatedresources are managed in an organization as process.
System approach to management
An organization's effectiveness and efficiency in achieving its qualityobjectives are contributed by identifying, understanding andmanaging all interrelated processes as a system.
Continual improvement
One of the permanent quality objectives of an organization should be
the continual improvement of its overall performance.
Factual approach to decision making
Effective decisions are always based on the data analysis andinformation.
Mutually beneficial supplier relationships
 Since an organization and its suppliers are interdependent, therefore a
mutually beneficial relationship between them increases the ability of both to add value.These eight principles form the basis for the quality management
system standardISO 9001:2008. 
ISO 9001
A practical method for helping service sector companies,particularly in developing countries, to implement ISO 9001:2000quality management systems has just been published by ISO(International Organization for Standardization) and the InternationalTrade Centre (ITC). ISO 9001 has evolved considerably since itsinception, and is now much more applicable to a broader range of business types.BS5750, as it was originally known, arose out of production line style manufacturing this emphasis however causedmany problems with its use and interpretation when endeavoring toapply it to the service sector type businesses that have proliferatedsince the 80s.In 1987 the BS5750 name was dropped in favor of theinternational standard, known since by its generic conventionISO9000, and the use of The Standard then grew throughout manyother industrialized countries. the next update in this renowned QMSwas held in year 2000 now it not only dealt with conformance of 

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