Root Cause Analysis
Page 1 of 5Date:RCA Initiated by:Investigator:
1.Define the problem
Describe the incident. What was defect, how many, how often, etc.
Step (not all required, depending on problem)
1 Define the problem2. Map Process (if required)
3. Gather data4. Cause/Effect Analysis (Seeking Root Cause)
5. Verifying root cause with data6. Solutions & Prevention steps development
7. Pilot of implementation8. Implementation
9. Control/Monitoring Plan (including Process Metrics)10. Lessons Learned
Do in Visio, then copy to here. Keep Visio page rectangular no more than 7.5 inches wide.
rocess ncent nvestgaton
Page 2 of 5Date completedThis form is a tool for finding causes of process problems and developing actions for eliminating,preventing, and minimizing future problems.Incident Date: