Multiple SAP Solution Manager Service Desks can exchange messages between each other. A special usecase is the message exchange between the Solution Manager Service Desk of a Value Added Reseller(VAR) and the Solution Manager Service Desk of a VAR customer. To make this happen someconfiguration has to be done in the VAR Solution Manager and also some configuration in the SolutionManager of the VAR customer.At help.sap.com you can find a description of the general collaboration of two Service Desks:http://help.sap.com/saphelp_sm40/helpdata/en/8a/b0278648ac4f058a7111c3f9b60feb/frameset.htmMinimum Requirements:
: SAP Solution Manager ST 400 SP19, (SP18: without the automatic forwarding functionality)
: SAP Solution Manager ST400 SP15
Prerequisite for the below described configuration is the implementation of SAP Note
IMG activities for the connection of VAR Solution Manager Service Desk to Solution Manager Service Deskof a VAR customer. You have to perform the below described configuration for each connected ServiceDesk.
The activities have to be done in both Solution Manager systems: