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Published by: Suganya Ramachandran on Jul 05, 2012
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THE IMPACT OF CUSTOMER RELATIONSHIPMANAGEMENTSatoshi Ueno
USJP Occasional Paper 06-13Program on U.S.-Japan RelationsHarvard University61 Kirkland StreetCambridge, MA 02138-20302006
 
ABOUT THE AUTHOR
After earning a B.A. in economics from the University of Tokyo in 1995, Mr. Ueno joined the Tokyo Electric Power Company. He has worked in the Sales and Contracting Group aswell as the Marketing and Customer Relations Department, where he recently served as anassistant manager. While at Harvard, Mr. Ueno examined customer relationship management aswell as energy market deregulation in Japan, with a focus on the electricity sector.
ON THE OCCASIONAL PAPERSOF THE PROGRAM ON U.S.-JAPAN RELATIONS
 Established in 1980, the Program on U.S.-Japan Relations of the Weatherhead Center forInternational Affairs and the Reischauer Institute of Japanese Studies enables outstandingscholars and practitioners to come together for an academic year at Harvard University. Duringthat year, Program Associates take part in a variety of activities and conduct independentresearch on contemporary U.S.-Japan relations, Japan's relations with the rest of the world, anddomestic issues in Japan that bear on its international behavior.The Occasional Paper Series is wide-ranging in scope. It includes papers that are valuablefor their contributions to the scholarly literature; it also includes papers that make available inEnglish the policy perspectives of Associates from government, business and banking, the media,and other fields on issues and problems that come within the scope of the Program.Needless to say, all papers represent the views of their authors and not necessarily thoseof their home organizations, the Program, the Weatherhead Center for International Affairs, theReischauer Institute, or Harvard University.

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