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Calidad de Servicio Al Cliente 2

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Calidad de Servicio Al Cliente 2

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CALIDAD DE SERVICIO AL CLIENTE Es un proceso de control de estndares planificados, orientado a la satisfaccin de las necesidades del cliente, dando soluciones

oportunas y superando las expectativas; basados en la excelencia, eficiencia, rapidez, atencin y buen servicio. Fuente: Master Integrado en Ciencias Gerenciales, Seccin A, Sbado. Mdulo: Caracas. Junio 2012

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