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Cisco UC 9.0 Partner Training Summary

Cisco UC 9.0 Partner Training Summary

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Published by Morgan Stepp
Cisco Unified Communications 9.0 Partner Based Training Summary
Cisco Unified Communications 9.0 Partner Based Training Summary

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Published by: Morgan Stepp on Jul 06, 2012
Copyright:Attribution Non-commercial


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Morgan Stepp CCIE #12603 | morganstepp@yahoo.com
Cisco Unified Communications 9.0 Partner Beta Training Summary
PBT Presentations
Communications Manager 9.0 Updates
Native Call Queuing
• Enables Hunt Pilot to Queue Callers, agents log in via standard HLog softkey
• Calls routed to agents
which are unanswered, will be pulled back into queue, and agent is logged out of hunt group
• Agents receive current Queue Status on Phone Display
• Upload Initial and
Periodic Announcement
• Provides basic FIFO call
queuing with no routing/dtmf input functions. Not intended to replace UCCX.
Local Route Group Enhancement
• If a customer is using LRG, forwarding operations are based upon the calling party’s LRG
• Address issues where the calling party’s dialing rules do not always match the called party’s
dialing rules
UCM Presence Enhancements
• All Presence End User Configuration has migrated
to UCM. CUPS still required for Presence system requirements.
Native Call Recording
• Provides user based call record using soft key, Programmable Line Key (PLK)
or Feature Control Policy
• The record key is a toggle; First press starts recording, Second press stops recording
• Recording status displayed on the phone screen
• Recording can be started/stopped by any combination of phone or CTI control
• Still
requires back end call recording suppository such as MediaSense or Zoom
Pause in Speed Dials
• Allows user to enter additional digits (FAC/CMC/Conf PIN) as part of speed dial
• Does not get recorded in Call History
LDAP Enhancements
• Supports LDAP users
and Manual users (finally!), allowing you to add a user to UCM without it appearing in LDAP
• Can convert LDAP user to Manual user, cannot convert manual user to LDAP user 
• LDAP agreements will allow 5 Custom User fields to import customer LDAP attribute
s unique to your customer
Enterprise License Manager (ELM)
• Provides License Management across products and clusters (UCM,CUC,IM,CUP)
• No license blockage to install, upgrade, add, trial/demo
The current 'License MAC" has been removed; License now tied to physical or virtual NIC MAC address
• Reduced sales cycle; license wizard presents you with the licenses you need to order • Centralize and pool UC licenses
• Removes default license normally seen on UCM, after 60 days additions to cluster is blocke
Single Number Reach Voicemail
• User Controlled requires the user to send a signal (DTMF) to accept the call
• This resolves issue where CUCM is unaware if a call extended to an SNR destination is answered via voicemail
Trace Enhancements
• SDI (applic
ation output) trace files have been consolidated into SDL (process to process output) trace files
• Allows for better grouping of SDL signal to application output
Morgan Stepp CCIE #12603 | morganstepp@yahoo.com
• Allows for reduction of common/repeated information
Improved CMUSER Interface
• Addresses
two types of users: Users with one phone/line and Users with multiple phones/lines
• Through a single interface can manage
multiple devices
Endpoint Enhancements
• Call History Filter 
• BLF for Call List
• Pause in Speed Dials
• Forward Call via Call Hist
ory, Speed Dial, BLF Speed Dial, Redial
Jabber 9.0 Enhancements
• Client support for Windows, MAC, iPad/iPhone, and some Android models
• Jabber Cloud (SaaS)
Sales of UC Endpoints
• As of April 2012, Cisco has shipped over 50 million IP Phones
Unity Connection 9.0 Updates
• Supports Enterprise License Manager; allowing administration across CUC clusters
• During upgrade to CUC 9.0, Cobras automatically re
-hosts Unity license (no tac case!)
• E.164 formatted user extension support
• Intelligent
notification via HTML to Mini-Inbox on computer or mobile device
• Store and forward to Gmail
• MCS EOS for Messaging; you can no longer order any MCS server for the Messaging product line
• Video messaging on roadmap for 2013
Contact Center Express 9.0 Updates
Historical reports now available in current HRC App or new Web Interface with CUIC (Cisco Unified Intelligence Center)
• No longer supports CME
• UCCX 9.0 sync over WAN twice as fast as UCCX 8.5
HCS Updates
HCS Status and Roadmap
• 27 partners across 15 countries contracted in multiyear volume commitments
• Partner pipeline 4.2M+ users, Cisco Pipeline 6.6M+ users
• 8.6.2 now supports Cius 4G and Jabber 
• Inbound contact center available to partners on HCS 9.0
• Supports three model
s: SP DC, Customer DC, and Large Enterprise (On Premise)
• HCS 9.0
- Q3 2012, HCS 9.5 - Q1/Q2 2013
CUCDM (Cisco Branded VOSS) for HCS
• 8.6.2 Q1 2012, 9.0 Q3 2012, 9.5 2013
• 6 Tiered Provisioning Levels: SP, Reseller, Customer, Division, Location, End
User Self Care
• Unique user id per customer 
- prior to 8.6.2, VOSS required globally unique User ID

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