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Real Consumers and Telco Choice: The Road to Confusopoly

Real Consumers and Telco Choice: The Road to Confusopoly

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Published by Core Research
Joshua Gans
Joshua Gans

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Published by: Core Research on Jan 09, 2009
Copyright:Attribution Non-commercial

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02/01/2013

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Real Consumers
and Telco Choice:
The Road to
Confusopoly

Professor Joshua Gans
Melbourne Business School
University of Melbourne

Presentation to the Australian Telecommunications Summit, Sydney, 21st November 2005

Is Competition
Enough?
\u25cfCan competition enable consumer
choice?
\u25cfIt is a necessary condition
\u25cfConsumers need options
\u25cfBut is it sufficient?
\u25cfCan consumers make the necessary
comparisons?
\u25cfWill competition reduce exploitation
of consumer irrationality?
Confusopoly

\u25cfScott Adams: \u201ca group of
companies with similar products
who intentionally confuse
customers instead of competing on
price.\u201d

\u25cfExamples: energy retailing,
insurance, mortgages, credit
cards, etc.

\u25cfBut what about

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