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Airline Reservation Systems in the USA - The Economist Intelligence Unit (January 1987)

Airline Reservation Systems in the USA - The Economist Intelligence Unit (January 1987)

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Published by David Wardell
The development of computer reservation systems has been one of the most dramatic events in the US a1rline industry over the last ten years. Spurred by deregulation, which outlawed fare fixing and standard agency ticket distribution systems, the carriers have used CRS as a vital tool for spearheading sales control in the travel agencies. These dealerships have provided some mutual advantages to agency and earner but, increasingly, the agency is locked into restrictive agreements and excessive dependence on the CRS vendor, a type of "golden handcuff". New forms of direct selling, bypassing the agent, and including direct agency ownership by carriers, will pose increasing threats to agencies in the medium term.
The development of computer reservation systems has been one of the most dramatic events in the US a1rline industry over the last ten years. Spurred by deregulation, which outlawed fare fixing and standard agency ticket distribution systems, the carriers have used CRS as a vital tool for spearheading sales control in the travel agencies. These dealerships have provided some mutual advantages to agency and earner but, increasingly, the agency is locked into restrictive agreements and excessive dependence on the CRS vendor, a type of "golden handcuff". New forms of direct selling, bypassing the agent, and including direct agency ownership by carriers, will pose increasing threats to agencies in the medium term.

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Published by: David Wardell on Jul 06, 2012
Copyright:Attribution No Derivatives

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