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Cisco Others 642-164V1.88

Cisco Others 642-164V1.88

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Exam Number: 642-164
Associated Certifications: Unified Communications Contact Center Express
Duration: 75 minutes (55-65 questions)
Available Languages: English

Exam Description:
The 642-164 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification. This exam tests a candidate's knowledge of the design, implementation, and operation of CRS/UCCCX deployments. Candidates can prepare for this exam by taking the UCCXD v 1.1 Unified Contact Center Express & Unified IP/IVR Deployment course.

Exam Topics:
Perform customer capacity planning .
Determine customer required features.
Evaluate and recommend different configuration options .
Identify available configuration and ordering tools .
Exam Number: 642-164
Associated Certifications: Unified Communications Contact Center Express
Duration: 75 minutes (55-65 questions)
Available Languages: English

Exam Description:
The 642-164 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification. This exam tests a candidate's knowledge of the design, implementation, and operation of CRS/UCCCX deployments. Candidates can prepare for this exam by taking the UCCXD v 1.1 Unified Contact Center Express & Unified IP/IVR Deployment course.

Exam Topics:
Perform customer capacity planning .
Determine customer required features.
Evaluate and recommend different configuration options .
Identify available configuration and ordering tools .

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Published by: CiscoSky - Testinside on Jan 09, 2009
Copyright:Attribution Non-commercial

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05/09/2014

 
TestInside 642-164
Cisco 642-164Unified Communications Contact Center Express.(UCCX)
Q&A V 1.88
English: www.TestInside.comBIG5: www.Testinside.netGB: www.Testinside.cn
TestInside,help you pass any IT exam!
 
TestInside 642-164
1. Where do you enable the CRS engine?A. Publisher Activation pageB. Component Activation pageC. Cluster Setup pageD. Server Setup pageAnswer: B2. When a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?A. TimeoutB. SQL ErrorC. SuccessfulD. Connection Not AvailableAnswer: C3. What three tasks are required to add a CRS application? (Choose three.)A. create a triggerB. create an applicationC. restart the CRS engineD. upload script to repositoryE. configure default session timeoutAnswer: ABD4. CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choosetwo.)A. Tool to collect syslog messages from multiple sourcesB. User Tracking to track IP telephonesC. Diagnostic trace tools to analyze connectivityD. Monitoring of Cisco voice elementsE. Problem alerts for operations personnelAnswer: DE
 
TestInside 642-164
5. When would the Cisco Supervisor Desktop fail to show an agent that is logged in?A. The agent is not ready.B. The agent is not on a call.C. The agent is an IP phone agent.D. The agent is not in the team currently being viewed by the supervisor.Answer: D6. Where are CTI route points added or configured for Cisco Unified Contact Center Express?A. Cisco Unified CallManager Device ConfigurationB. Cisco Unified Contact Center Express Directory ManagementC. Cisco Supervisor DesktopD. Cisco CRS Administration, JTAPI Trigger CreationE. Cisco Unified Contact Center Express Media SubsystemAnswer: D7. What is a benefit of using subflows?A. decreases the amount of flowsB. collects information about callers to agentsC. creates a framework for CRS Server status reportingD. decreases latency through increased bandwidth on CRS ServerE. provides more efficient management of flows that are called by multiple other flowsAnswer: E8. What formula do you use to calculate the number of Voice Gateway ports?A. Erlang AB. Erlang BC. Erlang CD. IVR ports + agent phonesAnswer: B9. Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

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