b.Payment services such as pension, payment orders, remittances by way of Demand Drafts, wire transfers and all electronic transactionse.g.
c.Banking services related to Government transactions
se.Indian currency notes exchange facility f.Collection of cheques, safe custody services, safe deposit locker facility g.Loans, overdrafts and
sh.Foreign exchange services including money changing i.Third party insurance and investment products sold through our branches
s, debits cards,
s and services (including credit cards offered by oursubsidiaries/companies promoted by us).The meanings of (key)words in
have been given in the Glossary.
2. KEY COMMITMENTS
2.1 Our Key Commitments To You2.1.1 To Act Fairly And Reasonably In All Our Dealings With You By:
a.Providing minimum banking facilities of receipt and payment of cash/ cheques at the bank’s counter b.Meeting the commitments and standards in this Code, for the productsand services we offer, and in the procedures and practices we follow c.Making sure our products and services meet relevant laws andregulations in letter and spirit d.Ensuring that our dealings with you rest on ethical principles of integrity and transparency e.Operating secure and reliable banking and payment systems.
2.1.2 To Help You To Understand How Our Financial Products AndServices Work By:
a.Giving you information about them in any one or more of the following languages
Hindi, English or the appropriate local language