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Oracle Database 11g Support Specialist

Oracle Database 11g Support Specialist

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Published by Rafael Stoever
Oracle Database 11g Support Specialist
Oracle Database 11g Support Specialist

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Published by: Rafael Stoever on Jul 11, 2012
Copyright:Attribution Non-commercial


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1234567891011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859606162636465666768697071Creating Customer Value(Responder a todas as perguntas desta seção)1. This stage of Life time Support provides technical support, including access to our onlLifetime Support PolicyPremier SupportExtended supportSustaining Support (*)None of the aboveCorrrect2. When using the Configuration Manager this region provides the opportunity to share withGetting started regionKnowledge regionNews regionDraft Service Request regionProjects region (*)Corrrect3. This region from the dashboard provides an overall view of system health across the ent News RegionService Request regionSystem Health Region (*)Draft Service Request regionGetting started regionCorrrect4. To customize the Regions on the Main Dashboard you can drag-and-drop those you want incVerdadeiro (*)FalsoCorrect5. This region where we push important information from Oracle to our customers about whatDraft Service Request regionService Request regionOracle Database 11g Support Specialist.txt11/07/2012 13:37Page 1 of 14
72737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142 News regionGetting started regionBreaking News region (*)Incorrect, refer to the Creating Customer Value training for more information6. Identify the support model described: This support model centered around reactively worTraditional support model (*)Pro-active support modelPredictive support modelNone of the aboveAll of the aboveCorrect7. This region contains a breakdown of the different environments including how the softwaDraft Service Request regionNews RegionGetting started regionInventory and Usage region (*)Service Request regionIncorrect, refer to the Creating Customer Value training for more information8. This region contains the capability to drill down and see the details for any of the syDraft Service Request regionNews regionGetting started regionService Request regionSystems region (*)Corrrect9. From this region you can drill down to specific dashboard where you will find the detaiService Request regionDraft Service Request regionGetting started regionOracle Database 11g Support Specialist.txt11/07/2012 13:37Page 2 of 14
143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177178179180181182183184185186187188189190191192193194195196197198199200201202203204205206207208209210211212213News RegionSystem Health Region (*)Corrrect10. This region allows for quick and easy monitoring of all your open issues right at theKnowledge regionService Requests region (*)Getting started regionNews regionDraft Service Request regionCorrrectCreating Customer Value(Responder a todas as perguntas desta seção)11. True or False. Browse knowledge allows users to navigate through the product hierarchyVerdadeiro (*)FalsoCorrrectOracle's Lifetime Support Policy(Responder a todas as perguntas desta seção)12. It is Oracle's policy to force upgrades after a customer has had 10 years in sustaininVerdadeiroFalso (*)Corrrect13. Certifications with most New Third Party Products/Versions are covered under which levPremier Support (*)Extended SupportSustaining SupportPremier & Extended SupportNone of the AboveCorrrectOracle Database 11g Support Specialist.txt11/07/2012 13:37Page 3 of 14

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