Nicole - Your paragraph statement is to the point. However, it might be more beneficial if you are more detailed. After the first sentence you could possibly add more details as to why the level of service is not satisfactory to your desires. Also you may want to consider the phrasing "my need and wants". Your complaint letter is detailed but may be enhanced if you can add or rearrangement of a couple more precise details. Among these details might be to rearrange where you mention how long you have been a customer. The way it is written now is passive, if you move it to the beginning of the sentence it might have a different impact. Also, as far as details are concerned, in the last paragraph you might want to change "by the end of the month" to something more specific "the end of Feb. 2009". Your last sentence in the second paragraph could also possibly re-worded to flow more smoothly. Lastly, you show a company loyalty as you both say you love the concept and express fears that you have about the company. Surly the person on the other end of this letter can relate to you.