http://www.scribd.com/people/view/424214-aryaan This a feed for documents on Scribd written by aryaan 30 Fri, 13 Jun 2008 11:37:45 GMT Fri, 13 Jun 2008 11:37:45 GMT http://www.scribd.com/doc/3344524/9-ways-to-winback-customers 9 Tools for Building Customer Loyalty Don't let customers go after one purchase. Win them back with a follow-up program. By Sean M. Lyden Q: I own a homebased business. One of my biggest challenges is generating repeat business from customers. What are some cost-effective ways to follow up with customers so they keep coming back to do business with me? A: Follow-up is extremely important to growing your homebased business. Like anything worthwhile, consistent follow-up requires a lot of effort, but over time you'll reap the benefits of a steady stream of repeat business and referrals. After a Fri, 13 Jun 2008 11:37:45 GMT http://www.scribd.com/doc/3344524/9-ways-to-winback-customers http://www.scribd.com/doc/2505395/How-to-Turn-Customer-Service-Complaints How to Turn Customer Service Complaints into Profits by Robert Moment Handling customer complaints well can positively boost your profits.. The first thing that most people think of when they hear a customer complaint, is that it is bad for business, and future sales can be lost. While this can be true, it is also possible to turn customer complaints into a profitable situation, with great possibilities for the future. The following are the 7 best actions that you can take for making sure that your customer complaints turn into profits, not failures: 1. Plan – no matter how great your custo Thu, 10 Apr 2008 05:06:43 GMT http://www.scribd.com/doc/2505395/How-to-Turn-Customer-Service-Complaints